EDER FRANCISCO
RAMOS
Account Manager/Customer Service Representative
CONTACT
PHONE:-
WEBSITE:
https://www.linkedin.com/in/ederfrancisco-ramos/
EMAIL:-
HOBBIES
Playing sports, mainly soccer
Snowboarding
Creating Web applications
Watching movies
EDUCATION
UCLA Extension
10/2020 – 4/2021
Full Stack Web Developer
University of California Santa Barbara
9/2012 – 6/2016
B.A. Spanish
WORK EXPERIENCE
ENIJR286 - Account Manager & Senior Customer Service Representative
11/2016–11/2021
As an account manager, the responsibilities included analyzing
sales data to provide reports on how each retail store performs,
while also providing excellent customer service to each
account.
● Developed an excel template for the department in
order to minimize work time and capture data to
generate a report.
● Tested my company’s first online store, my input to
this project was crucial because my role allowed me to
see the customers point of view, which helped the
design part of the website appeal to the consumer. This
allowed our website to produce about 2.3 million dollars
a year.
● Earned my manager’s trust by completing specific
assignments on time, thus leveling up within my
department for the past five years.
Poppins Production, LLC - Lead IT|Website Intern
3/2022–5/2022
As a lead intern, I manage a team to organize and maintain the
company’s diverse websites. We use WIX as the main ADI to
develop different layouts which suite best for the website in
focus.
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Lead weekly meetings with my department to ensure
deadlines were met.
Assisted with external department needs, like uploading
content from our Social Media Department.
Bonda, LLC - Front End Contractor
4/2022–Present
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As a contractor, I have a duty to develop part of the
application's mechanics. My role is to create the front
end for a game mode where users are able to interact
with each other using emojis. Learned Next.JS for this
project as well as Tailwind in order to keep the same
consistency throughout the application.
Using firebase’s real-time database for the game mode
in order to have users interact with each other
SKILLS
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Customer Service
Proficient with Microsoft
office
Experience with handling
customer’s payments
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Very good with time
management
Always hit
deadlines/goals
Fast learner
