Eden Gelasio

EDEN GELASIO CUSTOMER SERVICE SUPPORT & VIRTUAL ASSISTANT ABOUT ME I am an organized and driven administrative professional with years experience in the Customer Service and Virtual Assistance industry. I am driven and ambitious with a proven history of exceeding goals and achieving high client satisfaction ratings. EDUCATION University of Perpetual Help Bachelor of Science in Nursing CONTACTS-@edengelasio eden.gelasio @edengelasio CUSTOMER SERVICE SKILLS Effective phone, email and live chat communication Attentiveness and adaptability Knowledge of products and services Patience and open-mindedness Decision making and conflict resolution skills VIRTUAL ASSISTANT SKILLS Organization and Time Management Written and Verbal Communication Accuracy and Attention to Detail Knowledge of Relevant Software Tact and Discretion Administrative Skills. Communications Skills Financial Skills BUSINESS INTERESTS APPS AND TOOLS Microsoft and Google Communication(Skype, Slack, etc.) Email and Chat Software Tools Business Apps & File Sharing/Storage Time Tracking Apps Social Media Managing Apps Canva CRM’s (Asana, Trello, etc.) Phoebe and Zian Laundry Service Owner • Owner and operator of a busy laundromat • Responsible for all components of the business including inventory, maintenance, accounting and customer service • making necessary budget cost while maintaining honest and affordable services to customers HOME-BASED EXPERIENCE BRIDGEPOINT CAPITAL Virtual Assistant (2014 – Present) email management/filtering file management (organizing files using PDF acrobat pro) database building (updating client application on CRM) financial analyst ADDITIONAL EXPERIENCE [24]7 CUSTOMER PHILIPPINES Inc. ACCENTURE (AT&T) Technical Support Representative Technical Support Representative monitoring and maintaining telephone systems and networks talking staff or clients through a series of actions over the telephone to help set up systems or resolve issues troubleshooting telephone problems and diagnosing and solving faults providing support, including procedural documentation and relevant reports rapidly establishing a good working relationship with customers and other professionals Receiving calls for internet connectivity issues and other AT&T products and services Opening the calls with good greetings and offer assistance Probing the customers about their internet connectivity issues or other inquiries Helping customer troubleshoot connectivity problems and making sure issues are resolved Maintaining the work sheets and reporting it to the supervisors at the end of each day (February 2013 – November 2013) TELSTRA Customer Service Specialist (2010 – 2011) Doing back of the office work sheets (making sure customer’s request from the front office or retailers will be a successful transaction) Taking follow ups with frequent callings for customers with pending requests Maintaining the work sheets and reporting it to the supervisors at the end of each day (2009 – 2010) ADVANCE CONTACT SOLUTIONS Customer Service Specialist (2008 – 2009) Receiving calls for airline booking and reservations Opening the calls with good greetings and offer assistance Probing the customers about their the destination and time of travel Giving customer all the necessary information about their request Maintaining the work sheets and reporting it to the supervisors at the end of each day Certificate Advanced Training for General Virtual Assistance Administrative Tasks of a VA -Trello -Zoom -Email Management -Google Workspace -Asana -Calendly -Time Trackers (Time Doctor / Toggl) -LastPass Social Media Management -Canva -Hootsuite -Buffer -Later -Bitly -Content Calendar Website Management -Wordpress -Divi Theme Builder -Shopify Email Marketing -Mailchip -Email Campaign -Benchmark Real Estate Tasks of a VA -Lead Generation -Data Mining -Data Entry -LinkedIn Lead Generation CRM Management & Basic Sales Funnel -Zoho -Huspot -Ontraport -Sales Funnel -Zapier