Eden B. Ledesma

Eden B. Ledesma Cebu City, Philippines Objective To obtain a full-time position as a Virtual Assistant in your prestigious company & be given the opportunity to learn the necessary skills needed to meet the company's standards so that I can excel in the workplace and work my way up the ladder. Strengths Detail Oriented Team Player Able to perform multi-tasking Flexible in work schedules Level-headed Professional Experience August 25, 2015 – October 20, 2016 (MyOutDesk) Appointment Setter/Virtual Assistant Duties: • Calling those “not contacted” Buyer Leads in Follow-up Boss and Boomtown and schedule a Buyer’s Consultation with the assigned agent in our team. • Calling FSBO and Expired Leads from Landvoice and Mojo and set an appointment for my client. • Calling Prime Seller Leads from Housesalereport.com to check if they are interested in selling their property and schedule a meeting for my client. • Cold calling homeowners to let them know about the new VIP programs that the team is conducting (provide valuable offers such as investment seminars, renovation information and also invite them to our exclusive client appreciation events). • Sending emails in case they only have email addresses. • Create new listings in the MLS. • Sending Equator Daily Report for listed properties (upcoming tasks, overdue tasks, action needed and new unread messages). • Researching and gathering HOA information for Equator. • Data entry (creating mail labels in word format for marketing materials). • Light bookkeeping for REO expenses. • Submitting of invoices for REO expenses. • Updating Fannie Mae Reimbursement Tracker. • Feedback calls from Buyer Agents (Weekly task-for property showing). • Sending of Bi-Weekly Report to the Sales Agent and sellers for listed properties including Fannie Mae (2 weeks property showing activities and 2 weeks neighbourhood sales activities). • Scrubbing of Expired and FSBO Leads against MLS. • Checking client’s email daily. CRM: Follow Up Boss Landvoice Boomtown Mojo PROGAMS & TOOLS: MRIS Equator CSS Realty Commander Dropbox Google Calendar Skype Housesalereport.com September 13, 2013-August 21, 2015 (Convergys Philippines Inc.) Customer Service/Sales Representative/Credit Analyst (Citibank) Duties: • Effectively managed and responded to 140 customer calls per day and provided first call resolution to client inquiries on credit card billing issues by using active listening skills and thorough knowledge of company products/service. • Exceeded the Citibank sales goals by up-selling the company’s products. • Consistently meeting the monthly scorecard. • Prepared written credit-approvals and denials. • Provided customer service support and professional financial guidance. • Effectively assessed credit risk and (current and potential) client viability, analysing financial statements and cash flow of customers. • Successfully handled 14 merchants simultaneously, without a single complaint from any account holder in 2 years. November 2010-September 2013 (Qualfon Philippines Incorporated) Supervisor’s Group/Refund Team (Tracfone, Net10 & Safelink) Duties: • Effectively resolved customer escalated issues by identifying problems and taking appropriate corrective action. • Exceeded customer’s satisfaction by resolving their phone related issues. • Successfully refunded all credit card multiple charges online and autopay. September 2008-October 2010 (Scheeling Pharma Care) Medical Representative Duties: • Successfully built and maintained positive working relationships with medical staff and supporting administrative staff. • Developed strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector. • Regularly attending company meetings, technical data presentations and briefings Relevant Training: Inside Sales Agent - Training Knowledge • • • • • Buyer and Seller Real Estate Practices including documentation per transaction type. Acquisition and liquidation of Bank Owned property. Bank qualifications/approval for Short Sale; REO property. Internet Marketing forms, lead sources, CRM or database entry. Common Lead Management systems including Boomtown, E Edge, Market Leader and Tiger Leads. Education June 1998-March 2002 University of Cebu - Cebu City, Philippines • Bachelor of Science in Secondary Education Recognition/Awards: • Graduated as Salutatorian in Elementary. • Graduated as Salutatorian in Secondary. • Academic Scholar in College.