Eden Austria

Eden Javier Austria Phase 4 Blk 22 Lot 5 Bamboo Grove Subd. Looc , Calamba City , Laguna Cp Nos:- ,- OBJECTIVES: ● To be able to use my skills and abilities efficiently and to improve on the skills that I still need to be able to serve the best interest of the company that I’m working with. ● To be able to have a stable and a rewarding job that can provide me with good credits and benefits and which would recognize my talent and abilities on the job. SKILLS: ● Able to navigate on the computer and can operate simple machines such as copying machines, fax and the like. ● Is confident and knowledgeable of basic call handling skills and techniques ● Able to do multitasking ● Able to use MS Word, Excel and PowerPoint effectively in work activities ● Is driven , smart and has high regard on being successful towards work WORK EXPERIENCES: Digital Room Inc. Philippines Customer Service Representative October 31, 2016 - present Worked as an inbound customer service representative for an inhouse printing company. Assigned to help customers place their orders on the phone, modify and edit orders and customer's files, website walk through and follow up on orders. Transcom Asia Worldwide Customer Service Representative October 28, 2015 - October 29, 2016 Worked as an inbound customer service representative for a financial account, involves assisting customers with processing payments and general troubleshooting on issues encountered during transactions. FirstSource Solutions Limited Relationship Manager /CSR November 10, 2012- July 15 2014 ● Worked as an inbound customer service representative for an international credit card company, involves technical web assistance and accounts keeping. APAC Customer Services Customer Service Representative July 08, 2011-May 15 2012 ● Worked as an inbound customer service representative for telco account. Involves data gathering and account management. It also includes troubleshooting of phones and gadgets. Amberbase Solutions Customer Service Representative January 2011-July 2011 ● Worked as an inbound customer service representative, involves order taking for an online pharmacy. Assigned to process the orders and data gathering check up and update order status, initiate delivery process over the phone EDUCATIONAL BACKGROUND: College: Bachelor of Science in Development Communication Major in Journalism University of the Philippines at Los Banos, Los Banos Laguna Year- Secondary: Colegio de Los Banos, Los Banos, Laguna Year- HOBBIES AND INTERESTS: Proofreading, writing literary pieces, watching movies, cooking and sketching STRENGTHS AND CAPABILITIES: ● ● ● ● ● ● Excellent communication skills Creative and resourceful High value of time and productivity Sense of responsibility and initiative Fast learner, willing to be trained Can easily adapt to any working environment PERSONAL CIRCUMSTANCES: Age: 35 Date of Birth: June 13, 1978 Place of Birth: Pasay City Height: 5’1 Weight: 65 kgs Languages Spoken: English, Tagalog, Waray