Edelyn Rocolcol Boticial

I have three years of experience as a Virtual Assistant, collaborating with diverse clients. As a Data Entry Assistant, I tracked and compiled hourly performance reports from my client's CRM system. In my role as a Quality Analyst, I monitored agent status during calls, conducted random call evaluations, and provided detailed calibration. These evaluations were compiled into Excel reports for client review. Recently, as a Client Management Assistant, I managed incoming emails, responded promptly to inquiries, prepared contracts and Non-Disclosure Agreements using Word documents, and handled Insertion Orders via Contractworks.com.