Edelyn Ocampo Tupay

Edelyn O. Tupay Account Manager | Sales Specialist | Virtual Assistant | Customer Relationship Manager DESCRIPTION CONTACT St. Mary Road, San Rafael Village Wawa Pilar Bataan Philippines-(- linkedin.com/in/edelyntupay-a- I have a great passion to help businesses grow by generating leads and sales through proper management of their social media channels and promoting brand awareness. Experience and well -versed in handling customer services and administrative work. I have a strong communicative and convincing skill to deal with any kind of consumer. And provide effective and efficient ways to be more productive in my task and make sure that I took a methodical approach in everything I did. Enthusiastic and customer-centric sales associate with 10+ years’ experience in sales environments. Seeking the opportunity to apply my passion for customer service, exceptional interpersonal skills and excellent upselling abilities to a career with an outstanding company. CAREER HISTORY EDUCATION Bachelor of Science in Business Administration Major in Marketing Bataan Peninsula Stare University 2013 - 2016 Bachelor of Science in Nursing Virtual Assistant Present Prospecting and Generation Leads Create and Managed different Social Media platforms Scheduling social media contents Create social media content calendar Reply to queries Bataan Peninsula Stare University 2006 - 2009 SKILLS Administrative Task Appointent Setting Email Management Exceptional Customer Service Customer Relation Management Persuasive Sale Approach Customer Needs Analysis Account Manager 2021 - Present Comspec Marketing Inc. l Naga, Bicol Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects Establish and build strong working relationships with business leaders at all levels Coordinated meetings between project members and clients to develop ideas, discuss progress, and set goals. Marketing Directress 2020 - 2021 Centro Medico de Santisimo Rosario Inc. l Balanga, Bataan Advertisement and Maketing Promotion to encourage investor to be part of our company. Managed all the needs, inquiry and concern of Stockholder. Leadership skills to delegate tasks and provide guidance to help employees deliver exceptional work to clients. Account Manager - Trends and Technologies Inc. l Makati City Collaborated with marketing and analytics to determine root causes of customer complaints. Achieved 20% lower customer complaints across the business. Increased customer retention by 25% across my client list. Communication skills to regularly meet with clients to learn their goals and needs and professionally relay this information to other employees. REFERENCE Charlyn Fillo Del Rosario Resource Speaker Phone: Email : -- Adona Tuazon Dela Rosa Account Associate 2014 - 2018 Philippine Long-Distance Telephone Company Co. l Balanga, Bataan Maintained up-to-date product knowledge by participating in product and vendor training. Performed cross-sells and upsells based on customers’ interests and tastes to drive additional compnay's revenue. Ensure high levels of customer satisfaction through excellent sales service Customer Sales Force 2011 - 2014 Philippine Long-Distance Telephone Company Co. l Balanga, Bataan Provided clerical support to Sales Team through data entry, document management, and overseeing office operation. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Customer Service Assistance/Cashier 2010 SM Hyper Market - ETON Branch. l Quezon City Good customer service to all customer and help customers with complaints and questions. Manage all the announcements and reminders throughout the store using a paging system. Processing and receiving payments and issuing receipts to customers as they leave with their purchases and ensure that prices of quantities are correct, and collect payments. Professor/Researcher Phone: Email : --