EDELYN MARQUEZ
GENERAL VIRTUAL ASSISTANT
PERSONAL
PROFILE
I am motivated to constantly
develop my skills and grow
professionally.
CONTACT-
SKILLS
Strong verbal and written English communications
skills
Touch typist 55-60 wpm
Proficient in Microsoft Office applications and Gsuite
Moderate experience in using Quickbooks, Zoho,
Monday.com, Hubspot, InfusionSoft (Keap),
DocuSign, Canva and Stripe
Computer savvy
WORK EXPERIENCE
-
edzmarquez
/edz.marquez
EDUCATION
Ocean Habitats, Inc
Data Miner and Researcher
MAY 2021 - SEPTEMBER 2021
Data mine and verify leads
OnSite Storage Solutions / BBQ Grill Outlet
Sales Associate
FEBRUARY 21, 2020 - APRIL 23, 2021
TERTIARY
University of San Carlos / 2009
B. S. Industrial Engineering 3rd Year College Level
Handles customer support through chats, emails and
calls
Encoding/ updating customer data to Zoho CRM
Calling and emailing freight services for delivery and
pick up arrangements
Calling customer for follow up
Adding items to the store via Big Commerce
Processing orders - drop shipping
Calling vendors for inventory update
Admin adhoc tasks
Touchstone Education, LLC
Virtual Assistant
NOVEMBER 2018 - MARCH 2020
Email management
Email office support
Calendar management
Making sales and affiliates end of the month report
Stripe dispute analyst
InfusionSoft/ Keap management
Manage Facebook messages and LinkedIn profiles
Sending contracts via DocuSign
Admin adhoc tasks
Pactera
Transcriptionist
FEBRUARY 2017 - FEBRUARY 2019
Transcribing American and Canadian accent audio
files.
Virtual Business Support Services
Virtual Assistant - Transcriptionist
APRIL 2017 - JANUARY 2018
Transcribing English (and other regional English)
accent audio files.
Online Seller
FEBRUARY 2014 - APRIL 2017
Selling dry goods online.
SSI, Inc. (Formerly Opinionology)
Market Researcher
AUGUST 2013 - FEBRUARY 2014
Collecting data through live phone interview.
Opinionology (Formerly Western Wats)
Market Researcher
AUGUST 2011 - MARCH 2012
Collecting data through live phone interview.
Kudo Support, Inc. (Formerly LiveChatService Inc.)
Team Leader
JANUARY 2011 - AUGUST 2011
Training, coaching and making schedules for the
agents.
Making monthly scorecards.
Receiving inbound calls and making outbound calls
for existing and prospective clients of the company.
Making reservations to US restaurants and catering
tickets.
Processes minor clerical works.
Kudo Support, Inc. (Formerly LiveChatService Inc.)
Receptionist
OCTOBER 2009 - JANUARY 2011
Receiving inbound calls and making outbound calls
for existing and prospective clients of the company.
Makes reservations to US restaurants and catering
Processes minor clerical works.
LiveChatService Inc.
Receptionist
JUNE 2009 - OCTOBER 2009
Receiving inbound calls and making outbound calls
for existing and prospective clients of the company.
Makes reservations to US restaurants and catering
Processes minor clerical works.
Insite Outsourcing
Online Marketer
DECEMBER 2007 - FEBRUARY 2008
Selling online tickets to US customers. through
Craigslist platform.
