Edelberg Cabael

I have over 12 years of experience in customer service, with 7 years in a BPO contact center setting and 5 years in a captive setting. I specialize in driving NPS/CSAT, Quality and Efficiency performance through targeted coaching and development. My key areas of expertise include people engagement, coaching and training. I have a proven track record of success in improving customer service metrics, and I'm confident that I would be a great asset to your team. On top of this, my expertise in the magic of admin allows for me to support my executives better by giving back more time for time that matters the most. 

1. I am Filipino but don't feel 100% Filipino - I lived in Papua New Guinea for 21 years and have only been in the Philippines for 13 years - Alright, that a subtle age reveal there :)
2. I have a tendency to purchase aesthetically pleasing books, read the first few chapters and end up not finishing the entire book. - I love color and design.
3. Favorite color is black for its somewhat elegance and simplicity.