Edeh Emmanuel

EMMANUEL EDEH Abuja, NIGERIA Email:- Phone Number:- Customer Relationship | Sales Representative |Negotiation and Closing |Outbound Caller QUALIFICATION SUMMARY Experienced in Data entry with a strong background in financial services, having worked as a teller at Ecobank, where I handled cash transactions, resolved customer inquiries, and maintained a high level of accuracy in daily operations. Additionally, I have gained international exposure as a cold caller for a foreign company, demonstrating excellent communication skills, persistence, and the ability to generate leads. Skilled in client relations, problem-solving, and maintaining customer satisfaction, with a proven ability to adapt to fast- paced and challenging environments. KEY SKILLS ✓ Sales and Negotiation ✓ Technical skill ✓ CRM Software Proficiency ✓ Ensuring Data Quality ✓ Effective communication ✓ Active Listening ✓ Product Knowledge and Presentation ✓ Customer relationship Management ✓ Time management and Organization RELEVANT PROFESSIONAL EXPERIENCE Clickworker Data Entry Specialist | Research Assistant • • • • • • • Remote, USA March 2023 – Nov2024 Accurately inputted and organized customer data into various systems, ensuring all information was correct and up-to-date. Conducted thorough research to collect and verify data, supporting projects that enhanced the quality of client outreach and lead accuracy. Efficiently managed and processed large volumes of data daily, consistently meeting or exceeding productivity and quality benchmarks. Utilized CRM tools to track client interactions, ensuring all records were accurate and follow-ups were properly scheduled and completed. Identified and resolved discrepancies in data, improving the overall consistency and quality of the database to support better decision-making. Worked closely with team members to streamline workflow processes, ensuring timely completion of data-related tasks and reports. Provided customer support, assisting with inquiries and offering data-driven solutions that improved client satisfaction and experience. TELLER Ecobank Nigeria Limited • • • • • • 2019 - 2023 Processed daily customer transactions including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency in every transaction. Managed large cash volumes, balancing cash drawers, and maintaining strict adherence to security and fraud prevention protocols. Provided exceptional customer service by addressing customer questions, resolving complaints, and offering banking solutions based on client needs. Assisted with account opening, processing loan payments, and issuing bank drafts, while adhering to bank policies and regulatory standards. Cross-sold banking products and services such as savings accounts, loans, and credit cards to increase revenue and customer satisfaction. Collaborated with colleagues to ensure smooth branch operations and timely completion of end of-day reports and reconciliation tasks. CUSTOMER SERVICE ASSOCIATE 2018 Abuja Assurance Help Desk • • • • • • Delivered exceptional customer service by assisting clients with account inquiries, transaction processing, and issue resolution both in person and over the phone. Addressed and resolved customer complaints promptly, ensuring a positive banking experience and maintaining high customer satisfaction levels. Educated clients on various banking products and services, providing tailored solutions to meet their financial needs. Assisted customers with online banking registration, debit card issuance, and account maintenance, ensuring smooth digital and in-branch experiences. Handled account opening processes, verified documentation, and provided support for loan and credit card applications. Ensured compliance with bank policies and regulatory requirements while maintaining accurate records and completing daily reports. EDUCATION Federal Polytechnic Bida Niger State. National Diploma(ND) 2014 Federal Polytechnic Bida Niger State. 2017 Higher National Diploma(HND) CERTIFICATION • Professional Conduct and Ethics Certification.