Eddie Uberas

EDDIE UBERAS JR. Technical Support Representative - About Me - Experience PANASIATIC SOLUTIONS | Technical Support Hello, my name is Eddie Uberas Jr. I am an experienced professional with 5 years of valuable experience in the BPO industry. Throughout my career, I have honed my skills in various aspects of the BPO sector, allowing me to develop a strong understanding of its operations and requirements. Expertise Leadership Coaching Company Organization CSR TSR Language English Reference Alexandra H. Uberas May 2020- October 2021 l Troubleshooting common issues with a product or service. (Phones, Data connection, VPN) l Figuring out the best, shortest answers to a client or customer's inquiries. l Expertise in AVAYA, Zendesk, MS EXCEL, GOOGLE DOCS Ubiquity Global Services | December 2021- July 2022 l Investigating cardholder issues, particularly those involving fraudulent purchases and cash that was not provided by an ATM. l Expertise in Galileo, Excel, Google Map, Admin, Inspector, Zendesk MALAYSIA AIRLINES (SCICOM) | CSR/Specialized Agent September 2022- March 2023 l Booking flights/hotels for customers l Customer order placement l In charge of answering the supervisor's phone Education- University Name Your Degree Negros Occidental High School (SHS) Abkasa High School Math Teacher Phone- 2022 University Name Your Degree Bacolod City College Bachelor of Secondary Education Major in English