EDDIE FATTAL-
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Curriculum vitae
Personal Details
Name: Eddie Fattal
Nationality: Swedish
Date of birth: 1/6/1979
Education-
Bachelor of business administration (B.B.A.) economics - Aleppo University.
Certifications :
Certificate in 4 C's from IGI - INTERNATIONAL GEMOLOGICAL
April 2005.
Have wrote and edited CRM Training Manual . 2007
CRM training from BinHendi Group June 2006.
Marketing Principles from ELLAFTRIAN December 2005 .
INSTITUTE Toronto- Canada-
Work experience
2012- on going
Country Manager Marcus Evans Group .
(Middle East –Turkey – Spain )
Implementing plans and strategies for developing business and achieving company sales goals , create
culture of success and ongoing business goals achievements , manage number of sales teams in different
locations , operations and resources to deliver profitable growth, manage the use of budgets, define optimal
sales force structure , hire and develop sales staff .
Become known as an employer of choice and a sales force that top sales people want to join.
Define and oversee sales staff compensation around the region and incentive programs that motivate the
sales team to achieve their sales targets.
Implement and coordinate sales training programs that enable staff to achieve their potential and support
company sales objectives.
Manage customer expectations and contribute to a high level of customer satisfaction, Travel for in-person
meetings with customers and partners to develop key relationships.
Determine sales processes that drive desired sales outcomes and identify improvements where and when
required.
Put in place infrastructure and systems to support the success of the sales function & provide detailed and
accurate sales forecasting, monitor customer, market and competitor activity and provide feedback to
company leadership team and other company functions.
Work closely with the marketing function to establish successful support, channel and partner programs,
manage key customer relationships and participate in closing business opportunities.
EDDIE FATTAL-
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03-2010
Event Manager (Scandinavia&Turkey) Marcus Evans Group.
(Stockholm – Istanbul)
Marcus Evans group is one of the world largest and leading providers and promoters of global summits
strategic conferences, professional training, in-Company training, and business-to- business congresses,
sports hospitality and on-line information. The company also owns a leading football club, represents
Hollywood stars and produces films and entertainment.
Besides my role in Scandinavia, I have had the opportunity to start up Marcus Evans Turkey LTD (sport
Hospitality division) as that was such a big challenge which allows me to demonstrate / experience my
management skills from A to Z. That I was 100% involved in creating the right image for Marcus Evans
group Turkey in all aspect such as finding offices location ,recruitment , sales training , CRM most
importantly development & generate potential business revenue .
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Commercial Account Manager- Emirates LLC - Dubai Investments PJSC .
Dubai –UAE
Accountable for achieving budgeted sales volumes, prices and profit margin at a specified number of
customers, Ensures continuity of the relationship with the accounts and operates at the highest level in the
accounts’ organizations, but also facilitates the executive level interfaces between the company and the
accounts when necessary, Extensive demonstration of skills beyond conventional selling, including
Business Management, Project Management, Leadership, and Influence -
Sales &Training Manager - Rasasi D’or jewellery – UAE – Dubai – Free Zone – DMCC.
Responsible for development work relates to the ongoing, long-term improvement of employees' skills so
that they can fulfill their potential within their organization, such as sales techniques -product knowledgeclosing skills .
2004 - 2007
Ops Manager -(jewellery watches)DEV BinHendi Group – UAE – Dubai .
Primarily responsible for facilitating, guiding and motivating the Retail Sales Associates, who are
responsible for promoting the sales, and to achieve/exceed the sales targets, maintaining optimum stock
levels, observing the company policies and procedures, increasing the level of customer service so that the
showrooms achieve the company’s objectives/targets.
Contributing actively to the strategic decisions with respect to the assigned areas and ensuring that the
company’s strategic objectives are met.
Regularly monitoring and evaluating the performance of the showrooms sales associates in terms of sales,
stock levels, customer service and employee satisfaction and provide reports to the Brand Manager &GM.
EDDIE FATTAL-
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2003 - 2004
Showroom Manager - Damas Jewellery – Doha- Qatar .
Responsible for dealing with enquiries in a busy place especially with VIP and improve efficiency, train
staff respond to complaints, define goals, evaluate the performance of staff and coordinate long term
strategy, This demonstrated my ability to retain a professional approach and a sense of humor while
working under pressure .
2000 - 2003
Sales Manager, Saveto-Sipes Co. Europeans Center For Construction and development
( ECFCAD ) Provided support for customer enquiries, responding to more than 2,000 inquiries a week,
monitor competitors, make investment decisions, chair meetings, organize , prepare reports, explaining
complex issues simply and clearly helped me to develop my communication skills.
Positions of responsibility
In my final year of college, I helped organizing a career fair for all final year students.
EDDIE FATTAL-
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Dear Sirs,
I am a highly competitive, professional and commercially astute senior Manager with 18 years of
work experience, who thrives on the challenge of thinking outside the box and offering alternative
and innovative, yet operational & Organizational, which enhance customer service levels.
Having worked in Asia , Middle East and across Europe. I have a broad understanding of cultural
differences and organizations which has allowed me to formulate continually successful business
strategies to clients needs.
With a strong tactical background, I am able to think strategically about how the companies I work
for can develop and communicate that strategic intent at Board level, always leading by example.
Delivering new logistics products to market, creating complex & robust , which I have a proven track
plus record. I thrive on challenge and take great satisfaction from being able to make a difference
and contribute to the overall success of my company.
My passion for customer service, commercial acumen and flexible attitude are key aspects
underpinning my success.
As an employee, I am logical and highly flexible with good man management skills and attention to
detail, I offer a calming influence to my staff, especially in the face of demanding deadlines or
difficult negotiations.
Looking for an opportunity that would satisfy my ambitions and where I would invest my proven
skills.
Regards
Eddie
