Eddie Almencion

EDDIE ALMENCION WORK EXPERIENCE CONTACT INFO Phone - Email-Address P-3A Lanao, Kidapawan City, North Cotabato, Ph. 9400 PROFESSIONAL SKILLS MY PORTFOLIO: CLICK HERE APPOINTMENT SETTING LEAD GENERATION SOCIAL MEDIA MANAGEMENT GENERAL VIRTUAL ASSISTANT ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE SUPPORT EMAIL MANAGEMENT INBOX MANAGEMENT CALENDAR MANAGEMENT EXECUTIVE ASSISTANT CHAT SUPPORT COLD CALLING AIR BNB ADMIN. SUPPORT PERSONAL RELATION RECRUITER COMMUNICATION SPECIALIST B POSITIVE PLASMA - 03/2024 - 01/2025 Respond to email inquiries about plasma donation procedures. Booking and canceling the appointment of a donor using Odoo CRM. Provide relevant solutions to donors’ concerns and provide great customer service. Manage and reply to messages on Facebook pages and Instagram. TOOLS: Odoo CRM, Outlook, Gsuite COMMUNICATION SPECIALIST WELLNESS PRODUCTIONS CO. - 06/2023 - 10/2024 Lead Generation for Coaching and Events Industry: Targeted outreach to Motivational Coaches, Business Coaches, Public Speakers, Event Organizers, Podcast Hosts, Authors, and other relevant professionals. Leveraged LinkedIn to identify and connect with potential clients. Qualified leads through targeted email campaigns or responded to LinkedIn outreach to set up appointments. Added qualified leads to the GHL CRM. TOOLS: GHL CRM, ClickUp, Listen Notes, Contact Out, LinkedIn, Slack GEN. VIRTUAL ASSISTANT FITPRO LEAD GENERATION - 12/2021 - 12/2024 Social Media Marketing & Lead Generation: Optimized Instagram accounts for engagement, managed Facebook & Instagram content (scheduling & cold messaging), and sourced leads in the fitness industry (using GHL CRM, Meta Suite, Canva & Kapwing.com). Project Management & Communication: Utilized project management tools (Notion, Slack, Basecamp) and communication platforms (WhatsApp, Loom) for streamlined workflow and team collaboration. Additional Skills: Possess expertise in graphic design, Go-High Level technical support, and various administrative tasks, demonstrating the versatility and a well-rounded skillset. RECRUITER US MEDICAL LABS - 03/2023 - 07/2023 Doctor & Nurse Recruitment: Managed the hiring process by sending invites, scheduling interviews (Zoom/Meet), and administering assessments (using Google Suite & Kixie) to qualified applicants. Only those passing the assessment progressed to the final interview. Communication & Scheduling: Utilized Google Voice, Zoom, and Google Meet to communicate and schedule interviews with candidates efficiently. Applicant Tracking (Optional): (If applicable to your role) Employed Kixie alongside Google Suite for streamlined applicant tracking and management. APPOINTMENT SETTER CONTRACTORS CREATIVE - 11/2021 - 12/2022 Social Lead Generation: Sourced qualified leads for Solar, HVAC, Landscaping & Roofing campaigns through Facebook, Instagram, and LinkedIn. Compiled leads in a CRM (GHL) and sent outreach messages. Lead Nurturing: Scheduled strategy calls with interested leads using Calendly after securing their preferred time and date. (Combined scheduling & nurturing for conciseness) Project Management & Communication: Utilized GHL CRM, social media platforms & tools (Notion, Slack, Airtable) for effective lead management and team collaboration. LEAD GEN. SPECIALIST PROFITABLE SCALABLE AGENCY - 10/2021 - 12/2021 Lead Generation: Sourced coaching & marketing agencies through Google Search, reviewed websites for contact details, and compiled data into a CRM (GHL) for outreach. Outreach & Communication: Identified key information for personalized cold emails sent to qualified leads using Seamless.ai. Project Management: Utilized Notion and Slack for collaboration and streamlined communication within the team. EDUCATION SOUTHERN TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES, INC. June 2013 - March 2017 Bachelor in Secondary Education - Major in English ACADEMIC EXCELLENCE AWARDEE LEADERSHIP AWARDEE SOFTWARE EXPERIENCE GHL CRM NOTION GSUITE MICROSOFT OFFICE CALENDLY UPHEX KIXIE CLICKUP AIRTABLE BASECAMP ASANA SLACK CANVA TRELLO CAPCUT AMAZON SHOPIFY CONTACT OUT LEAD LEAPER RENTPAD WHATSAPP TELEGRAM DISCORD CONTACT OUT SEAMLESS.AI APOLLO KAPWING.COM EXPANDI.IO INSTANTLY.AI MONDAY.COM FB ADS META SUITE NAMECHEAP SALES NAV. UPWORK GEMINI CHAT GPT TOP TRACKER SCREENSHOT MONITOR REFERENCES Jeny A. Eroy| TEAM LEADER AT CONCENTRIX |- |-Jeremy Panilag | TEAM LEADER @ US MED. LAB.|- |- CUSTOMER SERVICE REPRESENTATIVE VXI GLOBAL (COMCAST) - 06/2021 - 08/2021 Technical Support: Provided inbound call support for customer inquiries regarding technical issues, internet and mobile plans, or subscriptions. Customer Account Management: Assisted Comcast customers with adding additional lines to their accounts. Inbound Call Center: Handled inbound calls focusing on technical support and account management. CUSTOMER SERVICE REPRESENTATIVE CONCENTRIX (AMAZON RETAIL) - 10/2019 - 05/2021 Customer Support: Resolved parcel and delivery issues (refunds, replacements, gift cards) via inbound calls. Account Management: Provided prompt solutions to customer concerns regarding their Amazon accounts. Multi-Channel Support: Utilized chat, inbound, and outbound calls to deliver exceptional customer service. CUSTOMER SERVICE REPRESENTATIVE Ibex Global (AT&T)- 07/2019 - 09/2019 They are taking Inbound Calls from Customer related to their billing concerns, technical concerns, Internet and Mobile plans or subscriptions. ADMIN ASSISTANT AUSPHIL SARA GROUP INC. 04/2019 - 06/2019 09/2017 - 12/2017 & Office Operations & Administration: Manages paperwork, oversees supplies & maintenance, coordinates employee benefits, and implements HR policies. Procurement & Facilities: Handles government/bank visits, sources & purchases office supplies, and ensures cleanliness. Administrative Support: Performs various administrative tasks as needed. WAREHOUSE-IN-CHARGE GAISANO CAPITAL BISLIG - 02/2018 - 03/2019 Warehouse Operations Management: Managed inventory (food & non-food) for optimal organization and ensured smooth workflow through established roles and regulations. Inventory Organization: Implemented a clear categorization system for efficient product storage and retrieval. Team Leadership: Cultivated a positive and productive work environment by managing personnel with respect and professionalism.