Eddie Alanza Jr

Hi! I’m a customer service professional with over three years of experience supporting clients through phone, email, and chat. I’ve worked in fast-paced environments where I learned how to listen actively, solve problems quickly, and deliver excellent service with empathy and professionalism. My background has helped me develop strong communication skills, patience under pressure, and a mindset focused on solutions and efficiency.

During my time in customer service, I handled a wide range of responsibilities—from answering product inquiries and processing orders to resolving complaints and assisting with billing concerns. I consistently met key performance indicators such as customer satisfaction scores, response time, and resolution rate. I also worked with internal teams to improve service quality and customer retention. These experiences have helped me become organized, resourceful, and detail-oriented—skills that are now guiding me as I move into freelance work.

I’m currently transitioning into the world of freelancing as a Virtual Assistant, where I can offer the same level of support to business owners, entrepreneurs, and remote teams. I provide services such as email and calendar management, client communication, data entry, and administrative assistance. I’m also open to learning new tools and workflows to meet the needs of each client.

I’m tech-savvy and comfortable using platforms like Google Workspace, Microsoft Office, Trello, Slack, and Zoom. I adapt quickly, follow instructions well, and value clear and honest communication. What motivates me is being able to make someone’s day easier—whether that’s by solving a customer’s issue or helping a business owner stay organized and focused.

As I step into freelancing, my goal is to build long-term, trust-based relationships with clients. I believe in working with integrity, taking initiative, and always delivering my best. I’m excited to grow in this field and bring the same dedication and customer-first attitude that defined my corporate experience into every freelance project I take on.

If you’re looking for someone who’s reliable, experienced in handling client interactions, and eager to support your team with care and efficiency, I’d love to connect and see how I can help.