Edcen Cenina

EDCEN CENINA Technical & Customer Support Expert PROFILE CONTACT Experienced Technical Support and Customer Service Representative with a strong background in troubleshooting, customer engagement, --5 Garnet St. Zone 6, Greenpark Village, Brgy. San Isidro, Cainta, Rizal SKILLS and problem-solving. With over 3 years of experience, I excel in resolving complex issues, ensuring customer satisfaction, and building long-term client relationships. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE InteLogix - Philippines Technical Support Customer Service Troubleshooting Basic Design Editing using Canva 2023 - 2024 Handle customer inquiries and resolve issues related to online, pick-up, and delivery orders. Provide exceptional customer service through phone, email and chat. Process refund requests accurately and efficiently. Communicate with customers regarding the status of their refunds EDUCATION and any additional steps needed. TECHNICAL SUPPORT REPRESENTATIVE SECONDARY SCHOOL Philippine Best Teacher School 2010 - 2014 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY IBEX GLOBAL 2019 - 2021 Provide first-line support to customers experiencing issues with internet connectivity, email, and phone services. Diagnose and troubleshoot technical problems through phone, Institute of Creative Computer Technology email. 2014 - 2017 concise manner. Guide customers through step-by-step solutions in a clear and Educate customers on best practices for using network services and equipment.