Edbert Dela Cruz

Edbert Dela Cruz Work Experience July 2018–Present CARE Specialist • Cimpress Philippines, Inc. Assist Clients with their orders on different marketing materials. Assist customers on giving the best possible solutions based on their business needs. Professional Summary “One of the most efficient in chat team. Experienced in handling complex situations especially when it comes to escalated calls. Advance knowledge in solving complex problems by giving the best possible solutions. Expert in giving the best customer experience” Giving best customer experience. January 2017–July 2018 Customer Service Professional • Optum Philippines, Inc. Assist Providers on how to track and balance their claims via EPS system (Electronic Payments and Statements) Assist Members with the coverage of their Health Care Spending Cards Assist agents in taking escalated calls. Giving the best customer experience. 075 Natinal Rd. Brgy. Pindangan East, Alcala, Pangasinan 2425 May 2014–January 2017 Fraud Analyst • Convergys Philippines, Inc. - Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. - Identify fraudulent transactions and cancel them from further processing. Resolve queued transactions within the service level agreements to reduce potential revenue losses. Education Panpacific University North Philippines - Urdaneta City, Pangasinan • Bachelor of Science in Hospitality Management - April 2014 Personal Reference Carlo Bautista - Team Leader- Jun Arnel Tangonan - RN, Certified Medical Coder- Darwin Sorio - SME, Optum Inc-