Ed Russel Diama

I have been working in the BPO industry for 9 years. I am very willing to be trained and I always meet deadlines. I am motivated and self-driven professional with 8 years of sales success; winner of several awards. I also possess strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. I am an experienced technical/customer service team leader for 2 years and a Workforce associate for 3 year and  4 months. I am also a reporting/data analyst team leader for 3 years+ with vast knowledge in Microsoft Excel and Microsoft Power Point as my main tool for any reporting and data analytics job. 

I am detail-oriented, with great time management skills, fast-paced, and a great communicator to my client.