Ed David L Verzola

Ed David L. Verzola #5 Mariposa Lily Street St Dominic 9 Brgy. Talipapa, Quezon City, Philippines 1116 (-- Objective • To obtain a position that will use my educational background, work experience, strong organizational skills, ability to work well with people and with a positive contribution/asset in this prestigious institution. Qualifications • • • • • • • Strong interpersonal skills to perform as a team member. Detail Oriented, Efficient and Organized. Fast learner, goal-oriented, and can adapt easily to new situations. Good communication skills and able to complete tasks within tough timelines. Extensive computer installation and maintenance experience Strong familiarity with workstation setup and computer hardware and software applications High troubleshooting and analytical abilities Technical Proficiencies Platforms Windows 7/8/8.1/10; Mac OS X & OS X Server; Android; iOS Software Microsoft Office (Word, Excel, Outlook, PowerPoint), SQL, and MagicInfo solution; IBM Notes, Autodesk(Autocad, Fusion360), Adobe(Photoshop, Premiere Pro, Dreamweaver, Illustrator); Languages Java, HTML, C++, PHP, VB.net Work Experience • Product Support Engineer – Samsung, Lenovo, Infocus, Acer, Dell, HP, Asus, XYZ 3D Printer MSI – ECS Phils. Inc. MSI ECS Complex, M. Eusebio ave., San Miguel, Pasig City June 22, 2015 - Present o Performed troubleshooting via email & over the phone for Lenovo, Acer, Dell, HP notebooks & desktop. o Performed installation and configuration of Samsung LFD & Videowall. o Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations. o Performed enablement and trainings for clients and partners such as Product update, Workshop. • Remote Desktop Support Specialist – Geek Squad Corp. Accenture Inc. 8/F Robinsons Cybergate Center, Pioneer St. Mandaluyong City November 3, 2014 – March 15, 2015 o Prevented computers from the risk of potential viruses via antivirus and spyware management. o Performed troubleshooting windows based errors, plug in fatalities and internet bugs requested by client. o Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, and remote support tools. Performed security administration functions for user, data, and remote access. • Technical Sales Representative 2 – Microsoft Office for Mac & Windows Convergys Corporation MDC 100 Bldg., Eastwood City, Libis, Quezon City July 1, 2013 – September 5, 2014 o Performed troubleshooting, maintenance of Microsoft office for both Windows & Mac. o Performed upselling of Microsoft product and troubleshooting service for clients and reach the quota every month. o Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access. Education Informatics International College Diliman Bachelor of Science in Information Technology May 2010 – May 27, 2013 Trainings & Certifications Civil Service Commission Exam Passer – Professional Level – October 26, 2016 Apple Product Professional - 2015 & 2016 Apple Certified Associate – Mac Integration Basic 10.10 - 2015 Huawei Pre-sales Specialist – Storage & Server – 2016 Huawei Certified Network Professional – Storage Training – 2016 Huawei Certified Network Associate – Storage Training – 2016 Professional Selling Techniques - 2015 Mac Integration Basics 10.10 Course Training - 2015 Productive Work Values & Attitude Training - 2015 Techtutor 6 – The mobile e-learning revolution Training - 2014 References Engr. Rolando V. Mijares Product Support Engineer – PS&MIS Division MSI-ECS Phils. Inc. (- Victor Joseph Velarde Sr. Programmer Accenture Inc. (- Rhoderick T. Codero Team Leader Convergys Corporation (-