Echezona Damien Akabuobi

IT Support Specialist | ERP Systems | Customer Service | Digital Transformation

With over six years of experience in IT support, ERP system management, and customer service, I specialize in optimizing technology infrastructure, streamlining operations, and enhancing user experiences. My expertise spans across Microsoft Technologies, Dynamics 365, Network Administration, IT Security, and Technical Support, enabling me to provide end-to-end solutions that drive efficiency and business growth.

In my roles at Zinox Group and O’Spaces, I played a key role in managing enterprise IT systems, ERP implementations, and user support for multiple subsidiaries. I have successfully led Dynamics 365 projects, ensuring seamless integration and user adoption. Beyond technical support, I am passionate about customer service—helping colleagues and clients resolve IT challenges efficiently while ensuring a smooth user experience.

One of my proudest achievements was launching iGroceries, a sub-groceries initiative that optimized bulk purchasing for a subsidiary, reducing costs and improving efficiency. My ability to identify problems and implement practical, technology-driven solutions has helped businesses streamline processes and improve productivity.

I thrive in collaborative environments, working closely with teams and clients to troubleshoot issues, provide training, and ensure seamless IT operations. With a customer-first mindset, I am dedicated to delivering high-quality support and ensuring that both employees and customers have the tools they need to succeed.

Let’s connect and explore how technology and customer service can drive innovation and success!