Ebute Alma

OKAH-NNANE EBUTE ALMA PROFESSIONAL SUMMARY CONTACT DUBAI, UAE - WORK HISTORY - REALTOR Blue Collection Real Estate - Dubai, UAE SKILLS • • • • • • Dedicated professional with expertise in client relations, customer services, and team collaboration. Proven ability to provide exceptional sales support and effectively manage conflicts. Bilingual skills enhance communication with diverse clientele. Committed to leveraging skills to drive organisational success and foster positive customer experiences. Client relations Customer services Team collaboration Sales support Conflict management Bilingual or multilingual LANGUAGES English Proficient (C2) French Proficient (C2) 01/2025 - Current • Formulated comprehensive marketing plans for newly listed properties, generating rapid interest from prospective buyers. • Managed over 50 calls per day. • Negotiated contracts and facilitated successful sales deals while ensuring compliance with estate laws. • Mediated negotiations between sellers and buyers to resolve conflicts effectively. • Provided tailored solutions by assessing individual client requirements. • Enhanced visibility of listings through promotion on social media platforms. CUSTOMER SERVICE / SALES Mabstary Beauty Complex - Abu Dhabi, UAE 01/2024 - 11/2024 • Carried out day-to-day duties accurately and efficiently. • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity by 10%. • Successfully delivered on tasks within tight deadlines. • Demonstrated respect, friendliness and willingness to help wherever needed. • Applied positive customer service approach to increase satisfaction levels. • Delivered exceptional customer service by proactively listening to concerns and answering questions. • Oversaw daily operations to achieve high productivity levels. • Supported team by demonstrating respect and willingness to help. GUEST SERVICE EXECUTIVE Ayaba Hotel - Bamenda, CAMEROON 11/2018 - 12/2021 • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels. • Championed cross-selling initiatives to maximize sales volume and profit margins. • Developed customer loyalty with excellent customer service, leading to repeat business. • Increased customer engagement by 15% through delivering highquality product demonstrations. • Achieved and exceeded sales targets in line with client growth across all products and services. • Participated actively in training new team members, ensuring consistent quality service delivery across all shifts. • Conducted regular audits on guest accounts, ensured financial accuracy. EDUCATION Bachelor of Science: Agricultural and Environmental Engineering, 10/2014 - 12/2018 UNIVERSITY OF BAMENDA - CAMEROON Master of Science: Environmental Engineering, 11/2020 - 12/2022 UNIVERSITY OF BAMENDA - CAMEROON