Eburu Nelson Bethel

EBURU NELSON BETHEL SUMMARY Medical Virtual Assistant with over 10 years of experience supporting healthcare teams through accurate clinical documentation, EHR management, and HIPAA-compliant administrative workflows. Skilled in maintaining highvolume patient records with 99% accuracy, reducing documentation errors, and improving turnaround time across remote and hybrid care settings. Alongside clinical support, I bring strong digital communication and social media management experience, supporting health, wellness, and service-based brands with structured content planning, audience engagement, and performance tracking. Known for combining clinical precision with clear, professional communication, I help remote teams stay organized, compliant, and visible while focusing on quality care and service delivery. SKILLS Clinical Documentation & Medical Transcription | Electronic Health Records (Epic, Kareo) | HIPAA Compliance & Record Security | Patient Scheduling & Follow-Up Coordination | Accuracy & Data Verification | Chart Auditing & Quality Checks | Administrative Workflow Support | Digital Communication & Online Engagement | Social Media Content Planning | Community & Client Communication | CRM Systems (Zoho, Salesforce) | Performance Reporting & Analytics | Remote Team Collaboration | Microsoft Office (Word, Excel, Outlook) | Google Workspace | Time Management | Attention to Detail | Adaptability & Problem Solving PROFESSIONAL EXPERIENCE Healthcare Administrative Assistant (Hybrid) Jan 2024 – May 2025 MedConnect Outreach Initiative • Supported telehealth and in-person consultations through accurate note-taking, record entry, and chart preparation. • Monitored patient follow-ups, scheduled virtual appointments, and tracked treatment updates to support continuity of care. • Reviewed and audited patient charts for missing or inconsistent information, helping reduce claim denials and billing delays. • Coordinated with clinicians and administrative teams to maintain smooth daily workflows and timely documentation. Medical Scribe (Remote) Jun 2012 – Dec 2020 HealthPoint Collaborative, United States • Transcribed 20–25 provider encounters daily, including SOAP notes and wound-care documentation. • Maintained 99% accuracy across patient records using EHR systems such as Epic and Kareo. • Worked closely with providers to streamline documentation processes and reduce chart completion delays. • Ensured strict HIPAA compliance in all patient communication and record handling. Electronic Health Record (EHR) Specialist Mar 2008 – Dec 2010 HAVRD / PEPFAR / APIN Health Programs • Supported digital documentation of patient encounters across partner clinics in line with national EHR standards. • Managed secure transfer and synchronisation of patient data within centralised health databases. • Conducted routine data validation and quality checks, improving reporting accuracy by approximately 12%. • Assisted clinical teams with real-time EHR updates during telemedicine and wound-care sessions. Social Media Manager & Content Strategist (Remote) Jan 2025 – Present Everything Freelancing with Mercy • Planned and managed structured content calendars to support brand visibility and consistent online communication. • Led audience engagement activities that increased post reach and interaction by over 70% within three months. • Supported online event campaigns, improving participation and overall brand awareness. • Reviewed performance metrics to refine posting schedules and content direction. Social Media Manager & Brand Strategist (Remote) Jan 2025 – Aug 2025 Vydax International Agency • Repositioned the agency’s digital voice and content direction, achieving 82% audience engagement growth in three months. • Developed content calendars and digital campaigns that improved lead conversions by 40%. • Introduced analytics reporting to identify top-performing platforms and guide strategic decisions. • Collaborated with creative and client teams to maintain message consistency across digital channels. Client Support & Social Media Specialist (Remote) Jun 2024 – Present Remote Connect Innovators • Managed LinkedIn and Facebook communication focused on employer branding and recruitment messaging. • Designed digital content that increased client inquiries and job applications by 45%. • Prepared engagement and performance reports to support recruitment marketing decisions. Customer Service & Digital Communications Manager (Remote) Dec 2023 – Jan 2025 Global Remote Innovators • Built structured digital communication systems that improved team efficiency and client satisfaction. • Trained over 20 remote agents on CRM tools and professional online communication standards. • Managed brand communication across social platforms for U.S.-based clients. • Improved placement process speed by 30% through organised digital workflows. Social Media & Client Relations Manager (Remote) Mar 2021 – Apr 2024 Lose Weight with Samira • Managed wellness-focused digital content and client communication, increasing community engagement by 60%. • Coordinated digital coaching sessions and handled client follow-ups through CRM systems. • Implemented automation tools that reduced response time by 50% and improved client retention. • Social Media Manager & Virtual Assistant May 2024 – Present Key Point Locations (Airbnb Rentals) • Managed daily social media content across Instagram and Facebook, increasing bookings by 30% • within the first quarter. • Handled direct messages, guest feedback, and online reputation management. • Improved brand visibility through consistent posting and user-generated content. Sales & Client Relations Representative (Remote) Jun 2024 – May 2025 Dope Enough Services • Supported client outreach campaigns that improved conversion rates by 25%. • Created structured sales copy and product descriptions that increased inquiries. Administrative Intern (Remote) Earthmate 2024 EDUCATION AND MEMBERSHIPS Higher National Diploma (HND), Health Information Management | 2007 University of Nigeria Teaching Hospital, Enugu Ordinary National Diploma (OND), Health Information & Biostatistics | 2005 University of Nigeria Teaching Hospital, Enugu Medical Virtual Assistant Certification | 2025 Digital Doctors Academy Medical Scribe Certification | 2025 Digital Doctors Academy HIPAA Certification | 2025 AMA Compliance Group Medical Terminology Certification | 2024 Basic Medical Coding and Billing | 2024 Clinical Documentation and Patient Safety | 2024 Digital Marketing Certification | 2024 Digital Witch IT Support Customer Service Excellence Training | 2021 Database Management Certification | 2008 Harvard PEPFAR / APN Plus Microsoft Office and Productivity Tools (Word, Excel, PowerPoint, Email Management) KEY ACHIEVEMENTS • Improved Documentation Accuracy: Maintained 99% accuracy across high-volume patient records while reducing charting errors by up to 15% through consistent audits and quality checks. • Enhanced Workflow Efficiency: Supported clinical and administrative teams in reducing documentation turnaround time by approximately 20% through better coordination and follow-up tracking. • Strengthened Digital Communication Outcomes: Increased audience engagement and client inquiries across health, wellness, and service brands by 30–80% through structured content planning and reporting. • Improved Client and Patient Coordination: Helped reduce missed follow-ups and delayed responses by implementing organised scheduling, CRM tracking, and communication workflows. REFERENCES Available on request.