Ebuo Augusta Chisom

LAGOS NIGERIA.100261 (--LinkedIn EBUO AUGUSTA CHISOM SUMMARY ● ● ● Over 4 years of experience in Customer Service, Administrative duties, Sales and Marketing. Proficient in desktop publishing, Google workspace and the use of CRMs tools. Motivated to learn, grow and excel in a fast-paced industry offering career growth and value addition. EXPERIENCE NutriRoast — Lead Generation | Appointment Setting 2023 - till date ● ● ● ● ● ● ● ● ● ● Using CRM tools to identify qualified leads, and reaching out to them through emails, social media and/or phone calls. Generated over one thousand qualified leads in 6 months, thereby maximizing sales and increasing revenues by 75%. Ensuring that each prospective client and potential customers has a positive experience with our company. Taking the initiative to learn about the company and grow within the role. Prioritize which appointments take priority over others to maximize revenue. Scheduled 350 appointments in 6 months, resulting in a 65% boost in customer satisfaction. Develop and distribute reports of each day’s appointments. Use of Google workspace to manage various aspects of the role. Properly explain the products and services to prospective customers when making appointments. Completing required call sheets at the end of each day. Keza Africa — Customer Service Representative | Telesales 2023 - till date ● ● ● ● ● ● ● ● ● ● ● Contact potential or existing customers to inform them about a product or service. Answer questions about products or the company Ask questions to understand customer requirements and close sales. Take and process orders in an accurate manner. Handle grievances to preserve the company’s reputation. Met over 65% of monthly sales quotas, thereby resulting in a 93% KPI. Go the “extra mile” to meet sales quota and facilitate future sales. Creating and attending meetings for daily sales updates. Keep records of calls and sales and note useful information. Ensuring customer satisfaction. Using technical, CRM tools and software such as the Google Suite, especially text processing software and google sheets. Luxury Buildings and Accessories (LBAAL). — Executive Administrative Assistant | Project Manager 2022 - 2023 ● ● ● ● ● ● ● ● ● ● ● Screening visitors and deciding if they should be allowed to meet with the executives. Maintaining diaries, typing, filing and collating reports. Answering calls, taking messages and handling correspondence. Managing database, prioritizing workloads Making travel arrangements and keeping track of itineraries. Office duties such as sourcing office supplies and handling the filing system. Keeping confidential information. Researching and organizing data Handling memos, reports, invoices, and related documents, including sensitive information. Providing complete administrative support. Effectively supporting the executive to improve their work productivity in the growth of the organization, reducing operational cost by 60% and an overall team’s productivity. Land peak & homes LTD — Sales & Marketing 2020 - 2021 ● ● ● ● Developing sales and marketing strategies Maintaining client relations Met sales quotas Marketing EDUCATION Imo State University, Owerri — Bsc Mass Communication October 2017 - November 2022 Courses & Certification ● Google IT Technical support ● Introduction to Customer Service Excellence ● One month technical training at DWST SKILLS ● ● ● Research Communication (verbal and written) Technical and personal support.