Ebunoluwa Ogunniyi

Ebunoluwa Ogunniyi About me London, Greater London N9 8RP-- I am an energetic and resourceful person with wide range of skills and an excellent educational background. A brilliant coordinator and communicator at all levels with proven record of achievement in various projects. I have a flair for adapting and putting to use new skills with ease. Able to work in a team and on own initiative. I am looking for a stimulating and challenging organisation where I can use my talent to contribute to it success while I also develop my potentials. Am currently a Masters student; studying Social work. Work Experience HR Advisor Atarah - London October 2021 to Present • Dealing with various HR queries throughout the business • Reviewing and updating job descriptions • Advising managers on recruitment and selection strategies • Training hiring managers on candidate interview evaluation techniques • Assisting with and developing recruitment campaigns • Coordinating the appointment process for successful applicants • Monitoring key recruitment metrics, such as turnover and retention rates • Negotiating terms and conditions of employment with staff • Providing advice and playing a major role in work reviews and change processes • Using HR information systems to access, input and compile data • Identifying development needs • Suggesting new HR technology solutions to improve day-to-day operations (e.g. ATS and HRIS software) • Managing staff relationships, responding to any queries or problems that they have and managing their expectations • Researching and recommending performance evaluation methods (e.g. employee appraisal systems) • Monitoring, reviewing and updating all HR policies and ensuring these are in line with current legislation • Supporting the HR manager with various capability investigations, including grievance and disciplinary • Driving the business performance in relation to the organisation’s objectives • Assisting in organising employer branding initiatives • Acting as the point of contact for hiring managers, employees and other HR team members Customer Service Advisor Concentrix - Remote April 2021 to January 2022 • Worked on trace and track • Call people during their 10 days quarantine • Also worked with booking vaccinations however this is a temporary role • Cold calling • Developing knowledge on the test and trace and also COVID-19 • Worked on different campaigns with the NHS • • • • • Assisted with Brief meetings Assisted in the floor to answer questions where needed. Performed customer service surveys Assisted customers with a warm and professional attitude Responsible for tracking and maintaining inventory Lettings Negotiator PIP - Manchester January 2019 to September 2021 • • • • • • • • • • • • Book and conduct viewings Conduct credit check Take pictures of properties Talk to potential landlords Attend meetings Upload properties on the website Attend zoom meetings and Skype meetings Consulted interviews with new agents Assisted in recruiting Assisted with conducting interviews Assisted in updated indeed profile Coordinated team meetings Internal Recruiter PIP - London March 2018 to June 2021 • Building rapport with candidates discussing live-in care and assessing their application • Scheduling and conducting telephone and face to face/video interviews • Assess candidate performance accurately against selection benchmarks • Maintaining up to date and accurate notes on the ATS • Responding to inbound enquiries via email, website, voicemail and monitoring Live Chat function on our website • Sending out and collating offers, contracts and training confirmations • Attending regular team meetings Contractor HRMC - Manchester March 2019 to May 2020 undergone training in the clearance of import and export learn the operation of customs computer software preparing for the transitioning for Brexit learning and operating new software working different shift pattern work shadowing colleagues assisting with workflow clearing back logs learning about confidentiality and how the HMRC works Attended and coordinated team meetings Customer Service Advisor ADT - Manchester August 2019 to February 2020 Received phone calls Assisted customers over the phone Learned how to use Mas and SMS Dealing with difficult telephone calls Customer Service Advisor ADT Security Services - Manchester August 2019 to February 2020 Picked up phone calls Dealt with difficult customers on the phone Worked under pressure to make sure the calls coming in are low. Make sure to resolve customer’s questions Worked with MAS and SMS B2b saled • Provided assistance to clients • Created customer appointments • Resolved payment and order disputes • Provided excellent technical support • Explained products and benefits • Maintained up-to-date knowledge of customer accounts Project Support Officer Mountain of Fire February 2015 to March 2019 • Compilation of project documents • Used Microsoft packages to produce documents requested by the team. • Worked alongside the project manager to help maintain good organisation by tracking project process in line with the project plan. • Undertook administrative duties and assisting the other members of the project team. • Captured minutes during meetings and persistently chased up on actions from the right project team. • Handled the risk register effectively by documenting all possible risks that could occur and ensuring that mitigations is provided by staff responsible at the right time. Projects: • Publication of annual magazine • Transfer of Records and Database to cloud Engagement worker New Charter Housing Trust - Tameside May 2015 to August 2018 • • • • • • • • • • • • Complete assessment Work with young Customers in rehousing them Complete Welfare calls daily Complete Home visits Complete Referrals Organise events for the tenancies Make sure each customers file is up to date both electronically and file wise Complete contact sheet with all tenant Make sure the IHM’s are been done Make sure the tenant welfare are been meet and other needs Complete daily hand overs Follow customers to meetings if they wish Support Worker Standwalk - Manchester August 2015 to June 2018 I help with the personal care of the service users. Go out with the service users. Shift leads Help with medication . Prepare meals for the service users . Engage the service users with different activities. Make sure the surroundings is clean and tidy. Make sure all the service users needs are cater to at all times. Customer Service Officer Mountain of Fire July 2013 to February 2015 • • • • • • • • Monitored of transactions security setting. Logged of information taken from customer and working on it. Responded to email enquiries from Customers. Customer Care and phone answering/processing mail in/ assisting with mail. Monitored and analysed financial payment. Raised claims and resolved financial dispute for customers. Worked with other department to organise events. Using Social media to monitor customer behaviour. - MIND • • • • Helped with setting up the classes Assisted the clients in going to the GPs and Groceries Shopping Talked with the clients Filling of Risk assessments Activity Instructor Mountain of Fire May 2014 to August 2014 • • • • Organised of events Coached of teams Provided service and logistics support for events and team members. Offered administrative services to client. Detail Officer Monitored of Security - London, UK May 2012 to September 2012 cameras • Compiled events security reports • Responded to email enquiries from visitors • Customer Care and phone answering/processing mail in/ assisting with mail. • Wrote security tip and risk assessment on events • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Receptionist Adel Jibs and Co. Solicitors November 2010 to April 2011 • • • • • • • Documented the reports, typing up letters using Microsoft office application Set up workshop session rooms Provide support service for solicitor for them to build legal cases and document. Keep all documentation updated Welcoming and attending to visitors Keeping computer records updated Managing appointments Education MA in Social work University of Salford - Manchester September 2016 to September 2019 BSc. in Social policy University of Salford - Manchester September 2013 to May 2016 Social Work Barnet and Southgate College September 2011 to May 2013 A Level in English literature Edmonton County - London August 2011 to June 2012 GCSE or equivalent in English mathematics science sociology History Enfield county - London August 2004 to June 2010 Skills • Customer Service • Call Center • CSR • Customer Support • Multilingual • Bilingual • Customer Care • IT (10+ years) Languages • Yourba - Fluent Additional Information Key Skills • Excellent sense of administration. • Excellent computer Skills (Windows OS, MS Office and Visio) • Leadership Skills • Project Management • Gathering of requirements • Interpersonal Skills • Persuasion Skills • Excellent Customer Service Skills