Ebuka Fortune Edward

EBUKA FORTUNE EDWAR C L I E N T SUPPORT SPECIALIST D CONTACT SUMMARY Ebuka is an exceptionally dedicated professional, with over four - years’ worth of experience, and a steadfast commitment to ensuring - exemplary customer satisfaction. Nigeria Leveraging a combination of diligence and strong interpersonal skills, I adeptly harness organizational resources to innovatively tackle task within dynamic work environments. EDUCATION FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI ( FUTO) Physics - material science (B-Tech- WORK EXPERIENCE KRAUSE AND KINSM A N LAW FIRM - Legal assistant Scheduled appointments, court dates and meetings, ensuring GUARDIA NS OF THE NATION INTERNA TIONAL ( GOTN) FUTO CHAPTER Assistant research specialist. efficient coordination between clients and attorneys. - Conducted legal research using online database and resources to Managed incoming calls and emails addressing clients’ inquiries and concerns, promptly and professional support attorneys in case preparations. collaborated with attorneys and support staff to streamline SKILLS Excellent communication workflow and enhance client satisfaction. Assisted with billing and invoicing processes, accurately documenting billable hours and expenses. patience Time management Resilience proficient with Google suite and Microsoft office suite. Adept at using CRM tools like Zoho, SPECIALITY LIFE INSURANCE , ONTARIO CANADA - Customer Care representative. Managed a substantial influx of incoming calls with a focus on swiftly addressing customer concerns. Ringcentral, workiz, Bria, Dialer 2.0 Achieved an impressive lead-to-client conversion rate of up to 9% and chase Data. by fostering strong customer relations Social media management. leveraged customer service software to meticulously record interactions and maintain up to date customer profiles. Ensured seamless service delivery by consistently meeting the daily target of transferring 10 calls to the licensed life insurance advisor. EBUKA FORTUNE EDWAR C L I E N T SUPPORT SPECIALIST D INS URA NC E S UP E RM A R KE T INCORPORATED ( ISI) MIAMI, FLORIDA USA 2022 - 2022 Customer Care representative. • Engaged in proactive outreach to customers, both outbound and inbound, to provide updates on their accounts and Customer satisfaction measurement and improvement. introduce new products • Collaborated seamlessly with various departments to swiftly address and resolve customer concerns, ensuring a seamless Training in conflict resolution skills. experience. • Recognized and capitalized on sales opportunities, promoting ISI insurance products to cultivate leads and enhance customer relationships. • Conducted thorough surveys to gather valuable feedback from customers, enabling continuous improvement. • Played a pivotal role in training new agents on efficiently navigating the Customer Service software, empowering them to deliver exceptional customer care. RENT TO OWN SERVICE [M ortgage Company] Customer Care Sales Representative/Customer service support • - Managed client relations, facilitating agreements and clarifying terms, analyzing financial backgrounds and ensuring suitability for contracts. • Negotiating terms beneficial to both parties, balancing client needs with company policies. • Tracking payments and managing accounts, upholding financial integrity while supporting clients towards ownership. • Received inbound calls and responding to clients request promptly • Facilitated client consultations, assessing their needs and financial capabilities while providing ongoing customer support, fostering positive relationships and addressing concerns.