Ebuka Fortune Edward

I am a detail-oriented and people-focused customer support professional with a strong background in appointment setting, phone-based support, and client communication. I have worked across industries like insurance, legal, real estate, and mortgage services.

I have over 3 years of experience in the customer support role and have undertaken several task such as booking appointments, managing high call volumes, solving client concerns in real time, and keeping CRM systems clean and up to date. I’ve worked with teams at companies like Specialty Life Insurance, Insurance Supermarket Inc., and Krause and Kinsman Law Firm, where I handled everything from transferring qualified leads to advisors and coordinating client schedules, to supporting attorneys and resolving sensitive customer concerns, all while ensuring I paid attention to the tiniest bit of detail.

What sets me apart is how I blend professionalism with warmth. Whether I’m on the phone, managing live chat, or crafting a follow-up message, I know how to connect with people, listen actively, and deliver clear, confident support. I stay calm under pressure, adapt quickly to new systems, and take pride in making sure each customer interaction feels personal, smooth, and efficient.

I am skilled with CRMs, appointment scheduling tools, and customer service platforms, and I’m always eager to learn new systems and improve the process. I am not just here to answer questions, I am here to make things easier, solve problems before they escalate, and be someone both the company and its clients can rely on.

If you’re looking for someone who brings both heart and structure to customer service, appointment setting, or support roles, I would love to be part of your team.