Ebubechukwu Okwudili

EBUBECHUKWU OKWUDILI EXPERIENCE SUMMARY Customer Sales Advisor I am a dedicated professional with a diverse skill set and a strong background in achieving success in various roles. My commitment to excellence and continuous learning drives my passion for delivering high-quality results and contributing positively to any team or project. Complete Woman Atelier 2020 - 2023 Abuja women fashion brand • Exceeding Sales Targets: Consistently surpassed monthly or quarterly sales goals, contributing to a 20-30% increase in overall revenue for the company. • Building Strong Customer Relationships: Developed and maintained long-term relationships with key clients, resulting in repeat business and an increase in customer retention rates by 1520%. • Improving Customer Satisfaction: Enhanced customer service experience by resolving issues effectively, leading to a significant improvement in customer satisfaction scores (e.g., 4.8/5 from 4.5/5) over three years. • Upselling and Cross-Selling Success: Increased average order value by successfully upselling and cross-selling products, boosting per-customer revenue by 10-15%. • Mentoring and Training New Hires: Trained and mentored new sales advisors, reducing onboarding time by 30%, while improving team performance and contributing to higher overall sales productivity. SKILLS customer service sales time management digital marketing Customer Service Manager Viroxy 2014 - 2016 Location A dynamic and versatile business group, specializing in a wide range of industries, including food and beverage services, and hair cutting and dressing. • Streamlining Customer Support Operations: Implemented efficient customer service processes across multiple business sectors, reducing response times by 25% and enhancing overall service quality. • Improving Customer Satisfaction Scores: Led initiatives to improve customer experience, resulting in an increase in satisfaction ratings by 15-20% across all business segments, from food services to personal care. • Cross-Industry Staff Training and Development: Designed and implemented a comprehensive customer service training program, ensuring staff across various businesses (e.g., restaurant and salon) delivered consistent, high-quality service, improving team performance and reducing service errors by 30%. • Resolving Complex Multi-Business Customer Issues: Effectively handled escalated customer issues from different branches (e.g., food service complaints or salon service dissatisfaction), achieving a 90% issue resolution rate and reducing negative reviews by 20% • Driving Customer Loyalty Initiatives: Developed and launched customer loyalty programs tailored to each business segment (e.g., discounts for frequent diners or salon clients), leading to a 25% increase in repeat customers within two years. www.enhancv.com Powered by  EXPERIENCE Sales Agent Complete Woman Atelier 2017 - 2020 Location women fashion brand • Consistently Exceeding Sales Targets: Achieved or surpassed monthly and quarterly sales goals, leading to a 30% increase in revenue over three years by building strong client relationships and driving repeat business. • Expanding Customer Base: Proactively sourced and engaged new customers, expanding the client base by 40%, particularly through networking, social media outreach, and participation in local fashion events or promotions. • Building Personal Styling Services: Developed personalized styling services for clients, resulting in a 25% increase in average order value by recommending complementary items and creating customized fashion solutions based on clients' preferences and trends. • Launching Successful In-Store Promotions: Played a key role in planning and executing in-store events and promotions, leading to a 20% boost in foot traffic and a 15% increase in sales during key promotional periods, such as holiday seasons and new collections launches. • Mastering Product Knowledge and Trends: Became an expert in fashion trends and product lines, enabling more informed customer interactions and increasing customer satisfaction scores by 18% due to superior advice and recommendations tailored to individual style preferences. EDUCATION Bsc Information Technology Middlesex University 2022 - 2024 Advanced Development Software Engineering Aptech Learning 2020 - 2022 LANGUAGES Language Native www.enhancv.com Powered by 