Ebube

Ebube Ugokwe Portfolio About A highly skilled, detail-focused, and tech-savvy professional, I thrive on identifying challenges and crafting smart, efficient solutions. With over 4 years of experience in diverse roles including customer support, appointment setting, CRM automation, lead generation, cold emailing, LinkedIn outreach, social media management and virtual/admin assistance. I bring a wealth of knowledge and hands-on expertise to help businesses operate more efficiently. My strength lies in leveraging CRM tools to deliver exceptional customer experiences, streamline communication, and ultimately drive business growth and boost revenue. Skills & Expertise Customer Support Effective communication (Verbal & Written) Prospecting Problem solving Workflow Automation Active and Effective Listening CRM Tools Keen attention to details Cold emailing Cold Calling Appointment Setting/Scheduling File Management Lead generation LinkedIn Outreach Calendar Management Email Management Technical Skills Here’s a list of softwares I am proficient in CRM Softwares Appointment booking software Gohighlevel Hubspot Zendesk Freshworks Intercom Communication/Collaboration Software Slack Lead generation software Apolio.io LinkedIn sales navigator Calendly Google Calendar Socialmedia scheduling software Buffer Marky Ocoya Email Marketing Software Mailchimp Mailerlite Project management Trello board Other softwares Microsoft suites G-suites Zoom Work Samples - Workflow Automation Sms Automation - Used GoHighLevel to create sms automation to send sms reminder to client who booked appointment for the company’s service. Used Zapier to automate any action done on google drive, a notification should be sent to Whatsapp Work Samples - Customer support Used Hubspot to collaborate with team members provide support to customer’s complains, enquries and order request . Used Zendesk to collaborate with team members provide support to customer’s complains, enquries and order request. Work Samples - Lead Generation/Appointment booking Used LinkedIn DM outreach strategy to get appointment bookings with potential client. Used cold email strategy to get appointment bookings with potential clients. Certifications Mar 2025 - Prepare yourself for a career in sale (LinkedIn Learning) Feb 2025 - IT Supports Skills (Digital Witch Academy) Jan 2025 - Customer service: Problem solving & troubleshooting (Linkedin Learning) Jan 2025 - Cold email prospecting (Linkedin Learning) Jan 2025 - Building rapport with customers (Linkedin Learning) Jan 2025 - Customer service: Serving customers through chat and text (Linkedin Learning) Jan 2025 - Customer service: Handling abusive customers (Linkedin Learning) Aug 2023 - Technical support fundamental (Coursera) Sep 2022 - Virtual Assistant June 2020 - Outstanding customer service (Alison University) Education Bachelor of Arts English and Literary Studies Sep 2016 - 2020 Federal University Ndufu-Alike, Ebonyi State. Testimonials Derek Williamsons I’ve had the pleasure of working with Ebube for the past few months and I can say that she is an incredible person to work with. She possesses a remarkable knowledge in lead generation and consistently demonstrates an exceptional blend of creativity, strategic insight, and technical expertise. Ebube manages a broad range of responsibilities from designing and implementing digital marketing campaigns to streamlining our administrative processes all while ensuring our communications and client engagements remain top-notch. Her ability to juggle multiple projects, adapt to new challenges, and quickly learn new tools and platforms has significantly boosted our efficiency and overall performance. Ebube proactive approach and relentless commitment to excellence brought about boosting my online presences and generating potential leads for our business. She does not only deliver results but also brings innovative ideas to the table that drive our marketing strategies forward. Ebube's attention to detail, reliability, eager to learn and effective communication skills have consistently proven to be key assets for our business. I highly recommend Ebube for any role that demands strategic thinking, exceptional marketing acumen, customer support and a solid foundation in virtual assistance. Let's Work Together - - Lagos, Nigeria