Ebrahim Salaman

EBRAHIM SALAMAN Digital Marketer  :- Date of Birth :- ✉ :- Gender : Male  : 23 Toohey Cl, Durban, Kwa Zulu Natal. Marital Status : Married Nationality : South Africa I strive to be a professional in all that I undertake and focus on the efficient and organized execution of my duties. In any company, it remains important to inculcate a high level of leadership and initiative and I consider this to be one of my strongest points. I welcome any opportunities to structure and implement core programs that I would have to undergo, being beneficial to the relevant position and I realize the value and necessity of regular follow-up and management of this envisioned program/training and structures. My curriculum vitae gives further insight into my innovative approach, as well as areas of leadership undertaken throughout my work experience. I am more than willing to involve myself fully in all aspects of the company both professionally and interpersonally. Yet again, I aim to deal with everyone that I interact with, in a calm, reassuring and empathetic manner. Tenacious Sales Manager with 10 years in prospecting, selling, and providing service to potential customers in South Africa, Australia, Canada, United Kingdom, and America Knowledgeable about local business norms, etiquette, and laws. Trained and managed salesforce of over a huge number of campaigns to apply sales techniques such as cross-selling, upselling and immediate close with an eye toward cultural sensitivity. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am available for an interview and can be contacted as detailed in my attached curriculum vitae. I look forward to hearing from you soon.  Work Experience February 2017 August 2019 International Sales Consultant Merchants Dimensions Data Developed relationships with clients and potential clients to Mtedgecombe, KwaZuluNatal improve business growth. Collaborated with Regional Sales Managers to make strategic sales decisions. Increased global footprint by building product and promotion launch plans into international markets. Set objectives and led the sales team to achieve aggressive global sales goals. Improved sales techniques and made sales pitches for new campaigns. Opened and worked in different campaigns like SIMPLY ENERGY LEAD GEN, DOUBLE GLAZING DOORS AND WINDOWS, and LOBLAW STORES IN CANADA new clients resulting in increased revenue and improved customer satisfaction scores. Motivated salesforce to achieve sales goals through incentives and rewards. Monitored sales team performance, analyzed sales data, and reported information to area managers. Achieved sales goals and service targets by cultivating and securing new customer relationships. Managed accounts to retain existing relationships and grow share of the business. Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems. Communicated the progress of monthly and quarterly initiatives to internal and external sales teams. Trained and developed new sales team associates in products, selling techniques, and company procedures. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns. Developed and delivered engaging sales presentations to convey product benefits. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Identified new targets, developed new business opportunities, and presented product lines to customers. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Explained features and advantages of products or services to promote sales. Performed cold-calling and follow-ups with leads to secure new revenue. Introduced initiatives to establish programs providing long-term residual income. Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments. Spoke to customers in their native language to increase loyalty and establish relationships. Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns. Used Salesforce CRM software to record personal information and purchases of contacted prospects. Assisted call-in customers with questions and orders. Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. Cold-called leads and closed a large number of new sales over several months. Created and executed reorganization plan, training, and development programs and implemented process improvements. Attended advanced training sessions and conferences to increase product knowledge and productivity. Retained excellent client satisfaction ratings through outstanding service delivery. Increased sales by offering consultation on products and services and applying customer service and upselling techniques. November 2014 - 1 Life January 2017 CCI Insurance / Workforce Real Time Analyst Set and adjust schedules to maintain optimal coverage and Umhlanga, KwaZuluNatal service levels. Worked with management to develop strategic and tactical plans to meet different requirements. Created current job descriptions to underpin consistent, market-based systems. Organized positions by factors such as salary and status to develop effective categories and operational strategies. Produced reports to support smooth campaign operations and internal career progression. The gathered information about each position and related occupation with employee interviews, field observations, and industry research. Updated personnel handbooks and individual records to keep files accurate and detailed. Delivered targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches. Managed real-time inbound call traffic across multiple contact center locations. Prepared and maintained reports, dashboards, and monthly packages. Performed ad hoc reporting and analysis to improve the overall performance of the call center and enable a strong understanding of business. Optimized schedules, forecasts, and other tools to present to management. Provided training on the dashboard and package development to team members and management. Managed overtime, shift swaps, breaks, and PTO requests. Created training materials for new employees to provide information about attendance guidelines. Advised managers and employees on state and federal employment regulations, collective agreements, and classification programs. Drove operational improvements which resulted in savings and improved profit margins. July 2011 November 2014 Team Leader First Call Solutions Mentored and guided employees to foster proper Mtedgecombe, Kwa ZuluNatal completion of assigned duties. Built strong relationships with customers through positive attitude and attentive response. Initiated timely responses to emails, voicemails, and written correspondence. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections. Led a team of 15 members while providing exceptional customer service. Optimized customer support by establishing a collaborative service environment. Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Molded team and embraced change to adapt within a dynamic market. Assisted with Payment Protection Insurance {PPI} campaigns with Training, business development, and customer service. Worked with colleagues to create prototypes of new designs and training materials. Established open and professional relationships with team members to achieve quick resolutions for various issues. Provided constructive criticism regarding quality assurance on collections team phone calls. Modeled exceptional customer service and mentored associates on the direct link between revenue growth and customer loyalty. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Set up and calibrated machinery to meet specific production requirements and meet desired tolerances. Assisted with new hire processing and existing training programs. Coordinated weekly meetings for internal and external groups. Cross-trained and provided backup for customer service managers. Implemented new working processes to deliver multiple improvements. Participated in cross-functional team-building activities. Facilitated training for associates through daily coaching and regular performance appraisals. Partnered with managers to identify and capitalize on sales trends and brand initiatives. June 2009 January 2011 Sales Agent Ignition Group Delivered exceptional customer service to every Umhlanga, Kwa Zulu Natal customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Received multiple positive reviews acknowledging dedication to excellent customer service. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Researched and evaluated suppliers and vendors based on quality, price, selection, availability, and distribution capabilities. Described product highlights and benefits to help guide purchasing decisions. Maintained accurate and current customer account data with manual forms processing and digital information updates. Assisted 350 daily customers by answering questions, handling objections, Closing sales responding to inquiries, and handling telephone requests. Recommended products to customers and suggested other options if the preferred product was unavailable. Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action. Applied strong communication and negotiation skills regarding refunds and merchandise exchanges. Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas. Responded to customer requests for products, services, and company information. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Recommended products to customers, thoroughly explaining details. Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Verified accurate responses to questions and inquiries by maintaining advanced product knowledge. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions. Addressed escalated customer service issues sent from sales and service teams to save customer relationships. Contributed to the company achieving and holding industry-leading customer service ratings. Automated processes to manage the remote networks. Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Promoted available products and services to customers during service, account management, and order calls. February 2005 June 2009 CCTV And Alarm Installer ADT Durban, Kwa Zulu Commissioned new fire alarm systems, installing related Natal hardware and software required by facilities. Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to an off-site lab for repair. Installed and tested fire detection and suppression systems. Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes. Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems. Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems. Authored weekly reports detailing work order completions, logged malfunctions, and other activities. Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements. Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.  Education January 2000 December 2004 English, Afrikaans, Physiology, Art, Woodwork, History - Phoenix Secondary Senior Secondary School Certificate (SSCE) Durban, Kwa Zulu Natal. January 2014 October 2015 NQFL4 Contact Center Management Certificate - Cci Contact Center Management Umhlanga, Kwa Zulu Natal. January 2007 March 2008 Computers - KZN Computer College Standard Computer Certificate Durban, Kwa Zulu Natal.  Skills Direct Sales  Sales  Management Strategic  Outbound Sales Sales Knowledge Sales   Process International  Understanding Sales Of Sales Support Retention Business Administration  Business Planning   Strategic  Planning Process  Employee  Staff  Teamwork And Communication Collaboration  And Time Management ⌛ Hobbies GYM  Management Verbal Organization  Engagement Controls Written And  Improvements Updates Quality Performance CRICKET  Referees Available on Request SOCCER 