Ebot Paul

Proactive and customer- oriented IT security & Support Specialist with 9 years of experience providing end-user and application support across Windows, Microsoft 365, google  and enterprise platforms. Skilled in troubleshooting hardware, software, and network issues, performing root cause analysis, and ensuring timely incident resolution in line with SLA standards. Adept at collaborating with 3rd Level  teams, documenting solutions, and maintaining high customer satisfaction.