Ebiringa Justina Chinonye

ebiringa chinonye justina Owerri Nigeria · --· www.linkedin.com/in/ebiringa-chinonye · PROFILE A highly talented, well –detailed oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in a fast-paced, virtual environment following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I excel at focusing time on providing top-level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skill set offering exceptional organization/administrative skills combined with ensuring 100% customer satisfaction. CORE PROFICIENCIES Customer service| Call Centre| Appointment Setting| Relationship Building | Office Management |Customer Loyalty |Project Management| Document Preparation |Community Relation |Business Development PROFESSIONAL EXPERIENCE virtual assistant 03/2022-04/2022 UPWORK.com Deliver high-quality customer service via email support platform ensuring top-level service to continue corporate growth Utilize problem-solving skills to resolve customer issues and enhance service levels. Express compassion and empathy while developing a strategic solution for solving problems and addressing unsatisfactory customer experiences. Maintain a detailed delivery calendar to coordinate schedules and appointments. Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team player attitude. Virtual assistant 04/2022 upwork.com Worked remotely without direct supervision Completed a quick survey within 1 hour Managing emails inbox and communication Client support with over 5 client CUSTOMER SERVICE REPRESENTATIVE 08/2021 to 03/2022 DE Choice Foods| IMO, NIGERIA Receive a +90% on customer service feedback surveys on a consistent basis by providing a friendly in-store environment Provided primary customer support to internal and external customers. Described the edibles to customers to provide information on benefits and advantages. Answered customer calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services and company information. SALES REPRESENTATIVE 02/2021 to 07/2021 C.C and sons Enterprises| IMO, NIGERIA Met with existing customers and prospects to discuss business needs and recommend the optimal solution. Implemented marketing strategies and techniques, increasing revenues and customer satisfaction. Tailored sales approach to specific clients’ needs to increase marketing effectiveness. Documented customer interaction using Salesforce to capture data in the processing system. Exceeded goals for new accounts in a single sales cycle. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Retained excellent client satisfaction ratings through outstanding service delivery. Increased sales by offering advice on purchases and promoting additional products. Set up a calendar with customer birthdays and other special events for a personal touch. Education IMO STATE UNIVERSITY IMO, NIGERIA Bachelor of Science microbiology 07/2021 MADONNA MODEL SECONDARY SCHOOL OWERRI, NIGERIA 06/2016 High school diploma Skills Organization and time management Data entry Cold calling Lead generation CRM integration tools Email/Phone Calls support  Scheduling and calendar management Building rapport with customers Solution-oriented Calendar management Virtual assistant/Support Administrative support Customer service expert  G-suite Records management  Training and CERTIFICATION LinkedIn Learning – Customer service Foundation, Customer support/Troubleshooting Coursera-Customer experience Coursera- Technical support foundation