Ebinipre Okara

Ebinipre Okara Block 18 Plot 9 Road 26 Federal Housing Estate Woji, Port Harcourt, Nigeria Phone: - Email:--www.linkedin.com/in/ebinipre-okara PROFILE Customer Experience Representative with an extensive experience in sales and customer service environment, which includes generating new prospects, engaging clients via inbound and outbound calls, notable rapport with customers, organized, good communicator, and troubleshooting technical issues to the appropriate teams. CERTIFICATIONS Effective Time Management. Client Service Virtual Experience Program (BNY MELLON) Virtual Assistant Program (ALX) Data Analytics SKILL HIGHLIGHT  Patience and the ability to remain calm under stressful situation.  Highly organized  Attention to detail.  Documentation and reporting  Detailed oriented and follow-up skills.  Great interpersonal skills  Engaging and outgoing personality  Excellent written and oral communication abilities  Able to listen to and comprehend people’s problems with the intent to solve them.       Time Management Data analytic skills Ability to multitask efficiently and effectively. Active listening skills Sales and persuasive skills Leadership EDUCATION Nile University of Nigeria Master of Science Peace, Conflict and Strategic Studies FCT, Nigeria October 2017 to July 2019 Nile University of Nigeria Postgraduate Diploma FCT, Nigeria March 2016 to July 2019 Niger Delta University Bachelor of Arts, History and Diplomacy Bayelsa, Nigeria Sep 2007- July 2011 RELEVANT EXPERIENCE Allianz Nigeria Insurance Limited Customer Experience Support Port Harcourt, Nigeria August 2022 – Present       Assist in the delivery of all sales, design weekly and monthly sales reports. Assist in the collation of data and provides report on business performance. Collates, prepare and analyze production data. Contacting and informing customers about their renewals due via phone calls, text and email engagements. Pull and integrate data from disparate sources. (Production, claims and cost data) Interfaced with other departments in order to resolve customer billing/field service complaints. Allianz Nigeria Insurance Limited Retail Sales Executive (Casual Staff   Port Harcourt, Nigeria August 2019 – Aug 2022 Generate plans to define strategies and tactics that align to deliver customer business outcomes, while navigating agency and customer relationships. Preparing and delivering appropriate presentations of products and services to clients or prospects.    Developed working knowledge of available products and services. Provided service and follow-up calls to customers. Generated leads through prospecting and telemarketing. Port Harcourt Electricity Distribution Company Customer Service Executive       Developed collaborative partnerships with customers and internal business partners to build successful solutions to diverse problems. Shared relevant tools with customers as necessary to reduce support call frequency. Handled external inquiries during peak periods to reduce wait time and maximize customer satisfaction. Responded to customer questions and complaints and documented consumer communications. Resolved customer inquiries, complaints, and issues and used problem-solving techniques to provide solutions. Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies. African First Ladies Peace Mission Customer Care Officer         FCT, Abuja May 2013 – July 2016 Developed and maintained complex confidential files. Supported office staff by processing correspondence, documents, and reports. Responsible for handling client’s inquiries, complaints. Organized computer files, sensitive documents, and home office supplies. Assisted the company in preparing proposals for new business and performed editing and collating tasks. Updating customer information in the organization’s data base. ADDITIONAL EXPERIENCE Abuja Metropolitan Management Council Intern    Port Harcourt, Nigeria July 2016 – Nov 2017 FCT, Nigeria Nov 2011 to Nov 2012 Answered incoming calls and directed messages to the correct party. Created spreadsheets and presentations for supervisors. Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating errors. Communicated regularly with external and internal customers to understand and meet their needs. Produced weekly reports outlining the business operation’s success and gaps for the senior management team. ADDITIONAL-INFO  Proficient in Data Analysis, Microsoft Word, PowerPoint, Excel, CRM software and Google Workspace.