Ebinipre Okara

Ebinipre Okara Stoney Creek, ON Customer Support Specialist | Administrative Assistant | Call Centre Compassionate, reliable, and detail‑oriented customer support and administrative professional with hands‑on experience assisting clients, seniors, and healthcare teams. Skilled in high‑volume communication, CRM tools, documentation accuracy, and empathetic problem‑solving. Currently completing a Personal Support Worker Certificate at Mohawk College and planning a future transition into Health Informatics. Seeking roles that blend customer service, health education, and technology. An environment where I can support clients while building the foundational knowledge needed for a career in digital health systems. Key Skills • Customer Service & Call Handling • CRM Software & Microsoft Office Suite • Google Workspace & Digital Documentation • Compassionate Client Support • Multi‑tasking & Phone Etiquette • Time Management & Reliability • Team Collaboration & Clear Communication • Data Entry & Information Accuracy WORK EXPERIENCE Administrative Assistant – Doe Lake Residence Gravenhurst, ON | Mar 2024 – Dec 2025 • Managing phone calls, emails, and correspondence • Maintaining organized filing systems both digital and paper • Tracking appointments, medications logs, and care plans (without performing clinical tasks) • Processing invoices, petty cash, and expense tracking • Built trusting relationships through empathy, patience, and consistent support. • Followed individualized care plans and adhered to safety protocols. • Documented care activities accurately and communicated effectively with team members. Customer Support Specialist – Salam-Allianz Insurance Lagos, NG | 2022 – 2024 • Answered complex questions regarding coverage limits, exclusions, billing, and premium payments • Worked with underwriters to discuss risks and ensure policies meet company guidelines. • Processed new applications, renewals, cancellations, and daily endorsements such as adding vehicles or updating addresses. • Compiled data, statistics and other information. Volunteer – Administrative Assistant Kunle Psychotherapy | Brantford, ON | Feb 2024– Aug 2024 • Scheduled appointments and managed social media platforms. • Responded to phone calls and emails • Worked collaboratively and professionally with direct professional teams. • Ensured completion of documentation after every appointment. • Navigated sensitive or urgent situations with calm, supportive communication. Education & Certifications Personal Support Worker Certificate – Mohawk College, ON | Jan 2026 - Present Peace, Conflict and Strategic Studies (master’s degree) – Nile University of Nigeria | Oct 2017 – July 2019 Google Analytics Essentials Course – Cisco Networking Academy | Nov 2013 Availability: Flexible schedule | Open to day, evening & weekend shifts Languages: Fluent in English | Eligible to work in Canada