Ebikwo Lilian

EBIKWO, LILIAN AJINE- |-|No.29 Old barrack road, Lafia, Nasarawa State. SUMMARY STATEMENT Motivated and enthusiastic individual with exceptional communication skills, eager to bring my passion for teamwork and goal achievement to a dynamic organization. With a strong ability to learn quickly and adapt to new challenges, I am dedicated to rapidly absorbing knowledge and skills to contribute to the success of the team. Focused on building strong relationships with colleagues, I am committed to driving results, exceeding expectations, and making a meaningful impact in a fast-paced and innovative environment. WORK EXPERIENCE Karcie Mall June 2023 – Oct 2023 Customer care representative ▪ Resolved customers inquiries and resolving issues via phone calls, email, and social media chat enhancing satisfaction and loyalty ▪ Provided product information, features, and benefits to customers. ▪ Listened actively to customers, empathizing with their concerns, and providing solutions or alternatives. ▪ Managed inventory ▪ Processed returns and refunds according to the company policies. ▪ Government Science Secondary School Lafia (NYSC) Nov 2023 – Oct 2024 Class teacher ▪ Developed and delivered engaging home economics lessons, resulting in improved student performance ▪ Developed and implemented engaging lesson plans, assessments, and projects to achieve curriculum goals ▪ Demonstrated students in various practical goals such as food preparation, sewing and household maintenance ▪ Encouraged students to develop essential life skills ▪ Fostered a positive and inclusive learning environment, promoting student participation and engagement ▪ Collaborated with colleagues to develop interdisciplinary lessons and projects. EDUCATION Food Science and Technology, Joseph Sarwuan Tarka University Makurdi (Second Class Upper Division) Feb. 2023 SKILLS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Highly adaptable More than 45wpm typing speed Detail and goal oriented Ability to work with little or no supervision Tech savvy Proficient in Microsoft word Proficient in Google workspace Excellent communication (oral and written) Ability to provide feedback Reliable Proactive Excellent organization and time management PERSONAL INFORMATION ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Date of Birth: 27/02/1999 Sex: Female Marital Status: Single Nationality: Nigerian State of Origin: Kogi Local Government Area: Dekina Religion: Christianity Language Spoken: English and Igala REFERENCES 1. Peter Owan Ceo, Karcie mall-. Mrs. Tukura HOD, Home Economics Department, GSSS Lafia-