Ebiaye Genevive Iluyomade | Freelancer Resume

EBIAYE GENEVIVE ILUYOMADE SUMMARY ● Tech-Savvy Virtual Assistant and Customer Support Specialist with over 4 years of experience as a Medical Scientist transitioning into the Tech Industry. ● Experienced in administrative assistance, executive assistance, Customer support and workflow automation ● Excellent in managing schedules, graphic design, video editing, travel arrangements, calendar/email management, business communication, online research and proactive problem-solving CORE SKILLS ● Administrative Assistance: Calendar & Email Management, Online research, Data entry, Travel Itinerary, Project Coordination, Document preparation ● Technical Skills: Google Workspace, Microsoft Office Suite, Zoom, Loom ● Workflow Automation: Trello, Asana, Monday.com, Zapier, Airtable ● Sales & Marketing Expert: Telemarketing, Lead generation, Cold calling, Email Marketing ● Customer Support: CRM tools (Zendesk, Hubspot, Intercom), empathetic communication and seamless issue resolution. ● Soft Skills: Proactiveness, Problem-solving, Adaptable, Time-management and Confidentiality WORK EXPERIENCE Virtual Assistant Nov 2025 - Present SkilledUp Life – Remote ● Built and enforced operational systems across Marketing, Sales, Partnerships, and Volunteer teams, maintaining 95%+ daily reporting compliance and improving overall team accountability. ● Led a large-scale outbound campaign converting LinkedIn followers into volunteers and founders, managing 10,000 contacts/month, achieving an estimated 60–70% response rate and driving 35,000+ new signups toward platform growth. ● Streamlined outreach tracking, calendars, inboxes, and CRM workflows, flagging performance drops early and improving outreach consistency by 30%+ across teams. ● Managed executive-level meeting coordination, event promotion, and action tracking, delivering minutes within 3 hours post-meeting and ensuring 95%+ on-time execution of campaigns and initiatives. Sales Development Representative (SDR) Aug 2025 - Oct 2025 Picasso – Remote ● Made 100+ outbound calls daily to prospects across the US, generating consistent qualified leads. ● Closed 4 deals within 9 days (Sept 10–19), including back-to-back sales over two consecutive days. ● Hold the highest close rate on the team, currently the only member successfully closing deals. ● Trained and mentored new team members on call techniques and objection handling, helping improve team performance. ● Maintain detailed lead records, ensuring accurate follow-ups and a stronger sales pipeline. ● Contributed directly to company revenue growth by exceeding individual and team conversion targets. Virtual Assistant | Freelancer Sept 2024 - Oct 2024 Miss Dauda Abisola – Remote ● Created an animated video for a free webinar organised by a Data Privacy Academy that she manages, and achieved a 90% turn-up rate for the invitees. ● Designed a visually appealing PowerPoint presentation for the webinar ● Revamped her client's CV, which helped him greatly with his job search because it was optimised for ATS and ensured it suited his field of expertise. YouTube Content Creator June 2024 - Present Ebiaye Genevive– Remote ● Workflow Automation Specialist (Content Systems Creator) Ebiaye Genevive | Remote | June 2024 – Present ● Designed and automated a full end-to-end content production workflow using Notion for ideation, ClickUp for task management, and Google Calendar for publishing, cutting content delivery time by 40%. ● Created reusable SOPs and templates within Notion to reduce decision fatigue and ensure team-wide consistency in content development and publishing. ● Leveraged Zapier and Make to integrate tools (Google Drive, YouTube Studio, and email marketing platforms), automating repetitive tasks and saving 6+ hours weekly. ● Applied SEO automation strategies to video metadata and publishing schedules, increasing organic traffic by 40% and improving content discoverability. Customer Support Specialist - Online English Teacher Jan 2024 - Present Preply– Remote ● Delivered personalised support and guidance to diverse learners, adapting communication style to meet individual needs and ensure satisfaction. ● Developed clear, engaging instructional plans that helped resolve learning challenges, enhancing user experience and retention. ● Fostered a positive and empathetic environment, building trust and rapport that led to increased student confidence and continued engagement. ● Responded promptly to questions and concerns, maintaining high standards of professionalism and support in a remote setting. Virtual Assistant - Graphic Design Nov 2022 - June 2025 Mr Elebiemoyo – Remote ● Created eye-catching visual content for events and promotions, leading to a 30% increase in audience engagement and participation. ● Delivered high-impact designs that elevated brand presence and contributed to increased sponsor involvement and client retention. ● Managed multiple fast-paced design projects while maintaining quality and consistency across all visual materials. ● Enhanced customer experience by producing on-brand graphics that resonated with target audiences and encouraged repeat interaction. Team Lead- Medical Lab Scientist Kolak Hospital - Lagos Oct 2022 - Dec 2023 ● Directed daily operations of a multidisciplinary lab team, streamlining workflows to ensure timely and accurate diagnostic results, contributing to smoother clinical decision-making. ● Boosted departmental efficiency by 25% through strategic task delegation and process optimisation, cutting test turnaround time by 12% and reducing transcription errors by 15%, minimising rework and operational delays. ● Spearheaded the development and rollout of standardised training procedures, accelerating onboarding by 20% and lowering training-related costs. ● Enforced strict compliance with regulatory and safety standards, mitigating risks and maintaining uninterrupted lab accreditation during audits. EDUCATION Anglia Ruskin University – Cambridge, United Kingdom BSc(Hons), Biomedical Science ALX Africa- Mastercard Foundation – Online Virtual Assistant Program Digital Witch Academy – Online IT Support Training May 2013 – February 2017 Sept 2024 – Oct 2024 March 2025 – April 2025 Coursera – Online Google IT Support Certification March 2025 Coursera – Online Meta Social Media Management April 2025