Ebiaye Genevive Iluyomade

EBIAYE GENEVIVE ILUYOMADE SUMMARY ●​ Tech-Savvy Virtual Assistant and Customer Support Specialist with over 4 years of experience as a Medical Scientist transitioning into the Tech Industry. ●​ Experienced in administrative assistance, executive assistance, Customer support and workflow automation ●​ Excellent in managing schedules, graphic design, video editing, travel arrangements, calendar/email management, business communication, online research and proactive problem-solving CORE SKILLS ●​ Administrative Assistance: Calendar & Email Management, Online research, Data entry, Travel Itinerary, Project Coordination, Document preparation ●​ Technical Skills: Google Workspace, Microsoft Office Suite, Zoom, Loom ●​ Workflow Automation: Trello, Asana, Monday.com, Zapier, Airtable ●​ Sales & Marketing Expert: Telemarketing, Lead generation, Cold calling ●​ Customer Support: CRM tools (Zendesk, Hubspot, Intercom), empathetic communication and seamless issue resolution. ●​ Soft Skills: Proactiveness, Problem-solving, Adaptable, Time-management and Confidentiality WORK EXPERIENCE Sales Development Representative (SDR) | Remote​ August 2025 - Oct 2025 Picasso – Remote ●​ Make 100+ outbound calls daily to prospects across the US, generating consistent qualified leads. ●​ Closed 4 deals within 9 days (Sept 10–19), including back-to-back sales over two consecutive days. ●​ Hold the highest close rate on the team, currently the only member successfully closing deals. ●​ Train and mentor new team members on call techniques and objection handling, helping improve team performance. ●​ Maintain detailed lead records, ensuring accurate follow-ups and a stronger sales pipeline. ●​ Contribute directly to company revenue growth by exceeding individual and team conversion targets. Virtual Assistant | Freelancer ​ Sept 2024 - October 2024 Miss Dauda Abisola – Remote ●​ Created an animated video for a free webinar organised by a Data Privacy Academy that she manages, and achieved a 90% turn-up rate for the invitees. ●​ Designed a visually appealing PowerPoint presentation for the webinar ●​ Revamped her client's CV, which helped him greatly with his job search because it was optimised for ATS and ensured it suited his field of expertise. YouTube Content Creator​ June 2024 - Present Ebiaye Genevive– Remote​ ●​ Workflow Automation Specialist (Content Systems Creator) Ebiaye Genevive | Remote | June 2024 – Present ●​ Designed and automated a full end-to-end content production workflow using Notion for ideation, ClickUp for task management, and Google Calendar for publishing, cutting content delivery time by 40%. ●​ Created reusable SOPs and templates within Notion to reduce decision fatigue and ensure team-wide consistency in content development and publishing. ●​ Leveraged Zapier and Make to integrate tools (Google Drive, YouTube Studio, and email marketing platforms), automating repetitive tasks and saving 6+ hours weekly. ●​ Applied SEO automation strategies to video metadata and publishing schedules, increasing organic traffic by 40% and improving content discoverability. Customer Support Specialist - Online English Teacher​ Jan 2024 - Present Preply– Remote​ ●​ Delivered personalised support and guidance to diverse learners, adapting communication style to meet individual needs and ensure satisfaction. ●​ Developed clear, engaging instructional plans that helped resolve learning challenges, enhancing user experience and retention. ●​ Fostered a positive and empathetic environment, building trust and rapport that led to increased student confidence and continued engagement. ●​ Responded promptly to questions and concerns, maintaining high standards of professionalism and support in a remote setting. Virtual Assistant - Graphic Design​ Nov 2022 - June 2025 Mr Elebiemoyo – Remote​ ●​ Created eye-catching visual content for events and promotions, leading to a 30% increase in audience engagement and participation. ●​ Delivered high-impact designs that elevated brand presence and contributed to increased sponsor involvement and client retention. ●​ Managed multiple fast-paced design projects while maintaining quality and consistency across all visual materials. ●​ Enhanced customer experience by producing on-brand graphics that resonated with target audiences and encouraged repeat interaction. Team Lead- Medical Lab Scientist​ Kolak Hospital - Lagos​ Oct 2022 - Dec 2023 ●​ Directed daily operations of a multidisciplinary lab team, streamlining workflows to ensure timely and accurate diagnostic results, contributing to smoother clinical decision-making. ●​ Boosted departmental efficiency by 25% through strategic task delegation and process optimisation, cutting test turnaround time by 12% and reducing transcription errors by 15%, minimising rework and operational delays. ●​ Spearheaded the development and rollout of standardised training procedures, accelerating onboarding by 20% and lowering training-related costs. ●​ Enforced strict compliance with regulatory and safety standards, mitigating risks and maintaining uninterrupted lab accreditation during audits. EDUCATION Anglia Ruskin University – Cambridge, United Kingdom​ BSc(Hons), Biomedical Science May 2013 – February 2017 ALX Africa- Mastercard Foundation – Online​ Virtual Assistant Program Digital Witch Academy – Online​ IT Support Training Sept 2024 – Oct 2024 March 2025 – April 2025 Coursera – Online​ Google IT Support Certification March 2025 Coursera – Online​ Meta Social Media Management April 2025