Ebhoaye Peace Omozele

PeaceEbhoay e omozel epeace8@gmai l . com  ht t ps: / / www. l i nkedi n. com/ i n/ ebhoay epeaceomozel e CUSTOMERSUCCESSMANAGER Vi r t ual Assi st ant |Cust omerRel at i onshi pManagement |Admi ni st r at i v eAssi st ant Ahi ghl yor gani zedandpr oact i v eVi r t ual Assi st antandCust omerSuppor tpr of essi onal wi t h f oury ear sofex per i ence.Adeptatcoor di nat i ngoper at i ons, managi ngschedul es, andi mpr ov i ng i nt er nal pr ocesses.St r ongt r ackr ecor dofenhanci ngbusi nessef f i ci encyt hr oughat t ent i ont o det ai l , pr oj ectmanagement , andexcel l entcommuni cat i on.Pr ov enabi l i t yt owor ki ndependent l y andmai nt ai nhi ghl ev el sofconf i dent i al i t ywhi l econsi st ent l ymeet i ngdeadl i nes.Pr of i ci enti nAI pr oduct i v i t yapps, aut omat i ont ool s, andadmi ni st r at i v esof t war e. WORKEXPERI ENCE Di gi t alWi t chCommuni t y , -Fr eel ance, Remot e 01/ 2023-09/ 2024 Vi r t ualAssi st ant Responsi bl ef ormanagi ngandr esol v i ngcompl ai nt sensur i ngqual i t yser v i ce.  Or gani zedandmai nt ai neddat aacr ossv ar i ouspl at f or ms, ensur i ngeasy accessandupt odat er ecor dsf orcr i t i cal busi nessf unct i ons.  Managedday t odayadmi ni st r at i v et asks, i ncl udi ngcal endarmanagement , meet i ngschedul i ng, andemai l cor r espondencef orexecut i v et eam.  Suppor t edongoi ngpr oj ect sbyt r acki ngpr ogr ess, managi ngt i mel i nes, and f ol l owi nguponact i oni t emst oensur et i mel ycompl et i on.  Tr oubl eshotoper at i onal i nef f i ci enci esi nt hepr oj ectwor kf l owbyr esear chi ng cur r enti ndust r yt r endsandpr oposi ngact i onabl esol ut i ons.  Spear headedt hecr eat i onofpr esent at i ons, r epor t s, andi nt er nal communi cat i ons, ensur i ngcl ar i t yandconsi st encyi nal l document at i on  Pr ov i dedexcept i onal cust omerser v i ce, r esol v i ngi nqui r i esandassi st i ng cl i ent swi t hsof t war er el at edi ssues. St er l i ngBank, -Lagos, Ni ger i a 02/ 2024-07/ 2024 Cust omerSuppor tSpeci al i st| Di sput eResol ut i onExper t . Responsi bl ef ormanagi ng45account sandr esol v i ngcompl ai nt sensur i ngqual i t yser v i ce.  Pr ompt l yr espondedt ocust omer senqui r i esi nper son, v i aphone, emai l orsoci al medi a.  Successf ul l yr esol v ed95%ofescal at edi ssueswi t hi n24hour s, t her ebyenhanci ngov er al l memberexper i ence.  Act i v el yt r ackedcust omerf eedbackandser v i cer equest si nSal esf or ce, ensur i ngal l cases wer er esol v edi nat i mel ymanner .  Managedcust omeronboar di ngpr ocess, gui di ngnewcl i ent st hr ought hepl at f or m and pr ov i di ngst epby st epsuppor tf ornav i gat i ngkeyf eat ur es.  Mai nt ai neddet ai l edr ecor dsofcust omeri nt er act i onsandwor kedwi t ht hesal est eam t o i mpr ov er et ent i onst r at egi es. I dent i f i edcust omerpai npoi nt sandcol l abor at edwi t hi nt er nal t eamst oi mpr ov eov er al l ser v i ceexper i ence, l eadi ngt oa20%i ncr easei ncust omersat i sf act i on. Pol ar i sBank–Lagos, Ni ger i a. 08/ 2023-01/ 2024 Cust omerSer v i ceExper t Pr oact i v el yi dent i f i edpot ent i al pr obl emsandi mpl ement edpr eempt i v esol ut i ons, pr ev ent i ng numer ouscr i t i cal i ssuesf r om ar i si ngandal l owi ngf oruni nt er r upt edoper at i ons.  Col l abor at edwi t ht eam member st oqui ckl yr esol v ecust omercompl ai nt swi t happr opr i at e act i oni napr of essi onal manner . Document edal l cust omer si nt er act i on, i ssues, r esol ut i onandf ol l owupact i oni ndet ai l s.  Ut i l i zedt echni cal ski l l st ot r oubl eshootbasi ci ssuesandpr ov i desol ut i onsef f i ci ent l y .  Recei v ed97%sat i sf act i onr at i ng.  Ef f i ci ent l yopenednewcust omer saccount sandassi st edi nonboar di ngpr ocesses. Vi gi ni sFood-Lagos, Ni ger i a. Cust omerSer v i ceRepr esent at i v e 02/ 2017-02/ 2019 Responsi bl ef orpr ocessi ngor der , det er mi nedchar gesandov er sawbi l l i ngandpay ment .  Maxi mi zedcust omersat i sf act i onbyensur i ngqui ckandpr of essi onal ser v i ce.  I ncr easedcust omer sr et ent i onr at eby20%  Bui l l tandmai nt ai nedsust ai nabl er el at i onshi psoft r ustt hr oughopenandi nt er act i v e di scussi ons, enhanci ngov er al l cust omerexper i ence.  Moni t or eddai l ysuppor tt i cketf l ows, pr i or i t i zi nghi ghi mpacti ssuest omi ni mi zecust omer downt i meandensur eswi f tr esol ut i ons.  Tr ackedandmanagedcommuni cat i onf orescal at edcases, keepi ngcust omer si nf or medof pr ogr essandensur i ngt hei ri ssueswer er esol v edef f i ci ent l y .  Tr ai nednewt eam member sonsuppor tpr ocessesandi nt er nal t ool s, i mpr ov i ngt eam ef f i ci encyandknowl edger et ent i on.  Pr ov i dedmul t i channel suppor tf oradi v er secl i entbase, of f er i ngassi st ancev i aemai l , phone, andl i v echat .  Resol v edt echni cal andoper at i onal i ssuesbyl ev er agi ngst r ongpr oductknowl edgeand l i ai si ngwi t ht het echni cal t eam f orescal at edcases. EDUCATI ON AuchiPol y t echni c, -EdoSt at e. Hospi t al i t yManagement–2021. PROFESSI ONALSKI LLS Cust omerSuppor t . Ef f ect i v ecommuni cat i onski l l s.  Deci si onMaki ngSki l l s. Or derpr ocessi ng  St r at egi cPr obl emSol v i ngSki l l s Ti meManagementandmul t i t aski ng  Techni cal t r oubl eshoot i ng CRM pr of i ci ency  Compl ai ntmanagementandr esol ut i on Rel at i onshi pbui l di ng Pr ocessi mpr ov ementandr esear ch Conf i dent i al i t yanddi scr et i on  Act i v el i st eni ng  Cal endarandTaskManagement  Pr oj ectCoor di nat i onandFol l owup  Emai l Cor r espondenceandMeet i ngCoor di nat i on  Dat aOr gani zat i onandDat abaseManagement  St r ongWr i t t enandVer bal Communi cat i on  Tr oubl eshoot i ngandReal t i mePr obl em Sol v i ng TOOLS  Sal esf or ce Li v echat  Mi cr osof tOf f i ceSui t e Googl esui t e  Sl ack Cal endl y  Tr el l o Monday . com  Canv a  Wor dpr ess  Ai r t abl e  Mai l chi mp CERTI FI CATI ONS  Cust omerSuccessFundament al s -Cust omer SuccessU 08/ 24  Cust omerDueDi l i gence –St er l i ng 05/ 24  I nt r oduct i ont oCust omerExper i ence-St er l i ng 05/ 24  OnDemandI TSki l l sTr ai ni ng-Di gi t al Wi t chCommuni t y 04/ 24  Cust omerRel at i onshi pManagement-Si dehust l eI nt er nshi p 05/ 22 LANGUAGE Engl i shLanguage -Nat i v e.