Eberechukwu Ekpunobi

EBERECHUKWU P. EKPUNOBI Executive Assistant & Customer Support Specialist 📞 - 📧-📍 Lagos, Nigeria 🌍 Fully Remote | ⏰ Time Zone Flexible LinkedIn PROFESSIONAL SUMMARY Highly dependable and results-driven Remote Executive Assistant and Customer Support Specialist with over 3 years of hands-on experience managing high-volume inboxes, streamlining workflows, and resolving customer inquiries with 95 %+ satisfaction. Adept at using CRMs like HubSpot and Zoho to automate processes, reduce response times, and enhance team efficiency. Known for staying calm under pressure, juggling multiple priorities, and delivering consistent, high-quality results across time zones. CORE SKILLS & TOOLS Customer Support (Email, Chat, Phone) Executive Assistance (Calendar & Inbox Management, Scheduling) CRM Tools: HubSpot, Zoho, Salesforce Workflow Automation & Task Management Cold Outreach & Lead Follow-Up Airbnb / Booking.com Guest Support Tools: Google Workspace, Slack, Intercom, Trello, Notion, Zoom EXPERIENCE Uplifited, Nigeria(Remote) - Executive Assistant & Customer Support Specialist JUNE 2021 - FEB 2024 Resolved over 50+ customer tickets daily via email, chat, and phone with a 95 %+ satisfaction rating. Managed executive calendars and inboxes across US and UK time zones, ensuring zero scheduling conflicts. Customised CRM workflows in HubSpot and Zoho to automate follow-ups, increasing lead response efficiency by 40%. Coordinated vendor communications, tracked expenses using Google Sheets and QuickBooks, and maintained operational accuracy. Oversaw Airbnb and Booking.com listings, managing bookings and guest communications to ensure seamless check-in experiences. Tech Solutions Firm, India(Remote) -CRM & Workflow Assistant (Part-Time) APRIL 2022 - OCTOBER 2022 Built and optimised CRM workflows that reduced customer response times by 30%. Executed cold outreach campaigns and nurtured leads, helping maintain a consistent sales pipeline. Generated weekly performance reports and identified trends to proactively address workflow inefficiencies. EDUCATION Federal University Of Technology, Owerri, Imo State - Computer Science 2016 - 2020 NIIT, Imo State - NIIT First Step Computer Program 2017 Dominion Leadership Institute, Owerri, Imo State - DLI Certicate 2018 KEY ACHIEVEMENTS Maintained 95 %+ customer satisfaction across all communication channels. Automated CRM tasks, reducing manual workload by 40% and improving response consistency. Provided 24/7 support coverage across global time zones without missing deadlines or deliverables. Balanced support operations with guest relations, resolving issues for 100+ Airbnb guests with minimal escalations. TECHNICAL SETUP 💻 100+ Mbps stable internet connection 🖥️ Windows 11, 16GB RAM 🎧 Noise-cancelling headset, HD webcam, and dedicated quiet workspace REFERENCE Engr C. A. Dimoji - Former HOD Computer Science