Eberechi Uzor

WAIVE STANDARD OPERATING PROCEDURE FOR LOGISTICS PARTNERS This is a detailed document containing a guide on how Waive carries out its operations with hire purchase riders and third party logistics partners. This document does not in any way supersede the contract signed by these parties but could be used as an addendum to the contract. It will also serve as a knowledge base for personnel employed to work in the logistics department. The document contains: - Onboarding Procedure for Hire Purchase Riders Contract Termination Conditions for Hire Purchase Riders Onboarding Procedure for Third Party Logistics Partners Contract Termination Conditions for Third Party Logistics Partners General Termination Process for all Partners ONBOARDING PROCEDURE FOR HIRE PURCHASE RIDERS This section contains a detailed step by step documentation of Waive’s onboarding, operation and contract termination process with Hire purchase riders. ONBOARDING PROCESS FOR HIRE PURCHASE RIDERS. 1. RECRUITMENT OF RIDERS Duration - 1 week Process - Adverts are put out on all social media platforms Interested riders are interviewed by logistics personnel Selected riders are educated on Waive’s mode of operations, logistics services (Rental, app-based etc) and his responsibilities during the duration of his contract with Waive - 2 weeks (Maximum) 2. DOCUMENTATION Duration Process - Waive shall send out the listed documents to the selected riders for completion and signing. These documents shall be sent to the riders immediately a rider's selection is confirmed. 1. Hire Purchase Agreement 2. Rider’s Information 3. Guarantor Form - Rider will sign the contract and provide the necessary information including two (2) guarantors within a week of receiving it. 3. VERIFICATION OF GUARANTOR Duration Process - 1 Day - Upon receipt of complete guarantor’s information, Waive’s logistics personnel must establish contact with the rider’s supposed guarantor to confirm the relationship. Home address and office address must also be confirmed via a physical visit by a representative from Waive. - 4. ALLOCATION OF BIKE Duration Process - 1 Day - Rider(s) will be required to pick up bike(s) from storage location as directed by Waive’s logistics personnel At pick up point, the complete bike documentation shall be handed over to the rider. Alternatively, in case of unavailability of Waive representative at pickup point, the bike documentation shall be delivered to the rider’s address a day before bike pick-up. - The allocation of bike shall be carried out immediately after verification of the rider’s guarantors 5. FULL OPERATION Duration - For the duration of Waive contract with the rider Process - Rider(s) will commence work on the same day of allocation of bike(s) Rider(s) are to adhere to all traffic rules and regulations, exhibit maintenance culture and be highly professional. Rider shall without exception abide by the terms of the contract. CONTRACT TERMINATION CONDITIONS FOR HIRE PURCHASE RIDERS Detailed information on Waive termination of contract with hire purchase riders can be found in Waive’s Hire Purchase Agreement document. Contract shall be terminated if the rider defaults in any of the following ways and at Waive’s sole discretion. TERMINATION CONDITIONS FOR HIRE PURCHASE RIDERS. 1. FAILURE OR INABILITY OF RIDER TO REMIT FUNDS TO WAIVE AS AND WHEN DUE. The expected sum to be remitted weekly for Hire Purchase is #15,000 and payments must be made before 6:00pm every Friday. The only acceptable conditions/terms upon which a rider may not remit funds to Waive are ill health and damaged bikes. However, the following terms and condition apply Riders are allowed 2 days official sick leave and shall receive a Waiver for the same. If sickness persists after a week, riders shall be required to notify Waive personnel of their condition by providing a medical report with clearly stated health condition (illness, emergency surgeries, accidents etc.). The report will serve to back up rider’s sick claims, for documentation and as a reference for the inability of riders to remit funds. Ill Health Default & Penalty - If the rider is unable to provide the medical report, the rider shall be required to remit the stipulated weekly funds to Waive or return Waive bike, documentation and all accessories received in perfect condition. Rectification - To rectify this and avert termination, rider shall either provide medical report or remit complete funds to Waive for missed work days Riders shall receive a Waiver upon immediate notification that bikes are not fit to work. Damaged Bike or However, the bike must be fixed within 2 working days. If an external mechanic Faulty is unable to fix the bike or if cost exceeds Ten thousand (10,000) Naira, the rider is required to take the bike to Waive’s mechanic to be fixed at a discounted price for the rider. Upon arrival at the mechanic’s workshop, rider shall send an evidence of arrival (preferably a video call showing that they have arrived at the mechanic’s workshop) In cases where a bike cannot be driven to Mechanic’s location (as a result of mechanical/electrical problems preventing the bike from moving), the rider must send a video evidence of the bike’s current condition to Waive and is at liberty to take the bike to a mechanic within proximity. Default & Penalty - Refusal to do any of the above, the rider’s claims shall be unacceptable by Waive. The rider shall then be required to remit the complete funds to Waive or return the bike, documentation and all accessories received in perfect condition. Rectification - To rectify this and avert termination, rider shall remit funds to Waive for missed work days and ensure that the bike is in perfect condition before the next scheduled maintenance date. 2. MISSED MAINTENANCE SCHEDULE OR FAILURE TO FOLLOW TO COMPLY WITH MECHANIC’S DIRECTIVES There are 2 scheduled maintenance checks every month, and all riders are expected to be present. Default & Penalty The termination process shall be initiated if: - Rider misses two (2) consecutive maintenance schedules without prior notification or permission. Rectification - If Waive mechanic discovers damages that need to be fixed and the rider fails to fix them before the next maintenance schedule. - Rider shall be given 48 hours to immediately take his bike to the mechanic’s workshop to be checked Identified damages shall be fixed immediately. - 3. FAILURE TO RENEW EXPIRED BIKE DOCUMENTS After the initial handover of bike documents from Waive, riders are expected to renew any expired papers. Renewal must be done promptly. Default & Penalty - - Rectification - Failure to renew expired papers within 2 weeks of expiration as a result of negligence on the rider’s part, shall lead to a retraction of the bike, work accessories and all documents. Rider shall also be required to make full remittance for 1 week. Failure to comply shall result in termination of contract Expired document shall be immediately renewed by the rider. Upon renewal, the bike will be returned back to the rider. 4. DELAYED REMITTANCE The expected sum to be remitted weekly for Hire Purchase is Fifteen thousand (15,000) Naira. This payment must be made on or before 6:00pm every Friday. Default & Penalty - - Rectification - Remittance delay for up to 1 week with no justifiable reason, shall lead to an immediate change in rider’s remittance plan from weekly payment to daily remittal of 3,000. The rider must then show commitment by ensuring that all outstanding payments are made within the 1st week of having the default conversation with Waive’s personnel. Failure to comply to the above shall lead to retraction of the bike, work accessories and all documents and eventual termination of contract. Rider will be required to make full remittance of all outstanding. Rider will be required to remit funds daily. ONBOARDING PROCEDURE FOR THIRD PARTY LOGISTICS PARTNERS This section contains a detailed step by step documentation of Waive’s onboarding, operation and contract termination process for third party logistics partners. ONBOARDING PROCESS FOR THIRD PARTY LOGISTICS PARTNERS. 1. CONTRACT REVIEW AND SIGNING Duration - 2 days Process - Waive’s logistic personnel will send the contract document to logistics partners interested in partnering with us. Logistics partners are to review and sign the contract within 48hours Clarifications and concerns must be addressed before contract signing. - 2. RECRUITMENT AND VERIFICATION OF RIDERS Duration Process - 2 weeks (Maximum) - Logistics partners will be responsible for recruiting the riders they intend to engage in this partnership. Logistics partner shall establish contact with the rider's guarantor to confirm the relationship. Home address and office address must also be confirmed via a physical visit by logistics partner. - 3. ALLOCATION OF BIKE Duration Process - 1 Day Upon notification of completion of the recruitment and verification process, - Logistic partner will be required to send its riders to pick up bike(s) from storage location as directed by Waive’s logistics personnel. - Names and contact details of the riders must be sent to Waive logistics personnel before the scheduled pickup date. Complete bike documentation will be handed over to the riders. - For the duration of Waive’s contract with the Logistic partner - Full operation will commence on the same day of allocation of bike(s) Logistics partner will ensure that its rider(s) adhere strictly to all traffic rules and regulations, exhibit maintenance culture and are highly professional. Logistic partner shall without exception abide by the terms of the contract. 4. FULL OPERATION Duration Process - CONTRACT TERMINATION CONDITIONS FOR THIRD PARTY LOGISTICS PARTNERS TERMINATION CONDITIONS FOR THIRD PARTY LOGISTIC PARTNERS 1. DELAYED REMITTANCE The sum to be remitted weekly is as stated in the contract document. All bike remittance must be made on or before 4:00 pm on Friday. Default & Penalty - - Failure to remit monies as and when due for up to 1 week with no justifiable reason, shall lead to an immediate change in the partner’s remittance plan from weekly payment to daily remittal for each bike. Failure to comply shall lead to retraction of the bike, work accessories and all documents and eventually the termination of contract. Rectification - Partner will be required to make full remittance of all outstanding. Partner will be require to remit funds daily. 2. DAMAGED OR FAULTY BIKE Partner shall receive an initial remittance Waiver of 24 hours upon immediate notification (with real-time video evidence) that the bike is not fit to work. This time must be used to identify the issue with the bike and fix it. The Waiver can be extended to a maximum of 48 hours after which partner will be expected to remit agreed sum to Waive. Default & Penalty - Partner’s failure to fix the bike within the given time and refusal to remit funds to Waive shall result in immediate enforcement of the termination process. Rectification - To rectify this and avert termination, the partner shall remit funds to Waive for missed work days and ensure that the bike is in perfect condition before the next scheduled maintenance date. 3. MISSED MAINTENANCE SCHEDULE OR FAILURE TO FOLLOW TO COMPLY WITH MECHANIC’S DIRECTIVES There will be a scheduled maintenance check every month. A representative from Waive will be sent to visit the partner’s location for maintenance checks monthly on a date agreed by both parties. This is to ensure the perfect condition of bikes. Default & Penalty Rectification If any bike is found to be in terrible condition or damaged; the partner will be required to give a detailed report of the cause of such damage. - Partner will still be required to make complete remittance for the said bike under repair - for negligence and their refusal to inform us of the situation of the bike prior to maintenance. - Partner will be required to fix the bike Rider within 1 week. - Failure to comply with these will lead to termination of contract. - Partner shall immediately take the bike to a mechanic’s workshop to be fixed. Partner shall ensure to remit all required funds for the damaged bike. - 4. FAILURE TO RENEW EXPIRED BIKE DOCUMENTS After the initial handover of bike documents from Waive, the partners are expected to renew any expired papers. Renewal must be done promptly to avoid being harassed by regulatory officials. Default & Penalty - Rectification Failure to renew expired papers within 2 weeks of expiration as a result of negligence on the partner’s part, shall lead to a retraction of the bike, work accessories and all documents. Partner shall also be required to make full remittance for 1 week. Failure to comply shall result in termination of contract - Expired document shall be immediately renewed by the rider. Upon renewal, the bike will be returned back to the rider. - Required remittance shall be made in full. GENERAL TERMINATION PROCESS This section outline the step by step process to be followed once contract termination with either a hire purchase rider or third party logistics partner is initiated 1. Notification of Contract Termination - the rider or partner shall be notified upon initiation of contract termination process. The notification shall be done in written form via email or WhatsApp messaging and shall clearly state the reasons for the termination of contract. 2. Rectifications - The rider or partner shall be given a 48 hour period to rectify Waive’s default claims or proceed with the termination of contract. Rectification shall be as stated in this document. 3. Return of Company Property - Unwillingness of the rider to rectify default claims after 48 hours, the rider shall be required to return Waive’s Bike, work accessories and document within 48 hours. The Bike will be received by a representative from Waive in the presence of Waive’s partner mechanic who shall ascertain the overall condition of the bike. If the bike and other accessories are in perfect condition, they will be received by Waive. However, if there are identified damages to the bike, work accessories or missing documents, the partner or rider shall remit a cash equivalent needed to replace the document or fix the damage. 4. Contract Terminated - Upon completion of steps 1 to 3, Waive’s contract with the rider or partner shall be terminated.