Ebenezer Nawudin Nakoja

Ebenezer Nawudin Nakoja - | --• https://www.linkedin.com/in/ebenezer-nakoja/ #26 Nii Osae Ntiful Street Samuel Nortey Link, East Legon - Accra, Ghana, GD- OBJECTIVE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Highly motivated and detail-oriented IT professional with over 6 years of experience in IT Support. Seeking a challenging and rewarding position in an IT Support and Security role where I can leverage my newly acquired skills to contribute to the success of the company while enhancing my knowledge, experience, skills, and the security of the global cyberspace. SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • Technical Skills: Programming (Python, C++, Java), Linux, MS Windows, Mac OS, Active Directory, Ethical Hacking, Report Writing, Incident Response and Management, Vulnerability Assessment, Phishing Analysis, Leveraging AI. • Software Skills: Nessus, VMware, Microsoft Office (Word, PowerPoint, Excel, Teams). • Soft Skills: Critical Thinking, Problem Solving, Emotional Intelligence, Detail Oriented, Team Player. WORK EXPERIENCE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ IT Support Officer Sep 2017 - Present Ghana Immigration Service • Accra, Ghana • Installing, configuring, and maintaining computer systems (desktops, laptops, printers, scanners, and peripherals). • Troubleshooting and resolving hardware and software issues. • Managing and maintaining network devices such as routers, switches, and access points. • Installing and updating operating systems, applications, and software. • Setting up and maintaining local area networks (LANs) and VPNs. • Diagnosing and resolving network connectivity issues. • Educating users on proper use of IT systems and applications. • Creating and updating user manuals and documentation. • Implementing and maintaining cybersecurity measures, such as firewalls, antivirus software, and encryption. • Backing up and restoring data and ensuring data integrity. • Monitoring the performance of IT systems and addressing issues proactively. • Scheduling regular system updates and maintenance tasks. • Prioritizing and resolving technical problems based on urgency and impact. • Escalating complex issues to higher-level IT professionals when necessary. • Ensuring IT systems comply with organizational policies and regulations. • Documenting processes, incidents, and resolutions for future reference. Key Achievements • Successfully led the rollout of new system upgrades across over 50 user stations 1 |Page with minimal downtime. • Reduced average resolution time for technical support requests by 40% through proactive maintenance strategies. • Played a pivotal role in improving a department’s cybersecurity posture, helping achieve compliance with national IT security policies. • Developed user-friendly IT manuals that enhanced digital literacy among the legal department’s staff and reduced recurrent support requests. Intern - IT Support Officer Jul 2021 – Oct 2021 E-Transactions Ghana Limited • Accra, Ghana          Assisted with networking tasks such as cable laying and termination, router configuration, troubleshooting networking related problems. Troubleshooting computer (desktop and laptop) problems. Updated software like antiviruses, operating software etc. Performed clerical tasks, such as sorting and sending mail. Maintained files and kept inventory. Answered basic phone enquiries. Scheduling regular system updates and maintenance tasks. Prioritizing and resolving technical problems based on urgency and impact. Documenting processes, incidents, and resolutions for future reference EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Certificate – AI and Cybersecurity Jan 2025 - ONGOING University of Turku (Finland) • Online BSc. Information Technology Feb 2019 - Aug 2023 Accra Institute of Technology • Accra PROFESSIONAL DEVELOPMENT ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ISO 27001 Lead Auditor Jun 2025 - ONGOING Mastermind • Online Virtual Assistant Aug 2024 – Sep 2024 ALX Africa • Online AI Career Essentials Jul 2024 ALX Africa • Online Certificate in I.T. Infrastructure Library Mar 2024 Ghana-India Kofi Annan Center for Excellence • Accra Certificate in Data Science with Python Mar 2024 Ghana-India Kofi Annan Center for Excellence • Accra Certificate in Cybersecurity Operations 2 |Page Dec 2023 - Feb 2024 Ghana-India Kofi Annan Center for Excellence • Accra Risk Management Framework (RMF) for Systems and Organizations Introductory Course, NIST Jun 2023 NIST • Online Certificate in Cybersecurity Jun 2023 - Jan 2024 Open Labs Ghana • Accra Certified in Cybersecurity | CC Nov 2023 ISC2` • Online Strategic Thinking | Emotional Intelligence Sep 2022 Arizona State University - MasterCard |Online PROFESSIONAL LICENCES AND CERTIFICATIONS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________     Cybersecurity Professional Accreditation – Cyber Security Authority - Ghana (CSA) Google Cybersecurity – Google | Coursera Google IT Support – Google | Coursera IT Professional – National Information Technology Agency - Ghana (NITA) PROFESSIONAL MEMBERSHIPS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    International Information System Security Certification Consortium (ISC 2) – Member Institute of ICT Professionals Ghana (IIPGH) – Member Ghana School on Internet Governance (GSIG) – Fellow VOLUNTEER WORK ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Course Tutor Jan 2023 - Dec 2023 Accra Institute of Technology • Accra, Ghana • Lead group lessons that cater for the needs of students in programming classes. • Assisted students with projects, test preparation, papers, research, and other academic tasks leading to a 20% pass rate increase in the programming courses (C++ and Java). 3 |Page