Ebenezer Iluyomade

EBENEZER ILUYOMADE | PROFILE Adaptable IT Engineer with strong technical support experience in hybrid systems and cybersecurity. Proficient in remote diagnostics, troubleshooting, and managing IT infrastructure including VMware, Active Directory,Recognized for effective customer service, rapid problem-solving, and meticulous documentation. Eager to leverage hands-on technical skills and analytical expertise to ensure seamless system operation in dynamic support environments. EDUCATION WSB Merito Sep 2025 - Present Master's Degree, IT Business Management • Coursework: IT Service Management, scrum in IT Project, Agile Project Management, Computer Network Architecture & Technology, Cloud and Software Engineering Wroclaw Business University of Applied Sciences Feb 2021 - Jul 2024 Bachelor of Science, Computer Engineering • Coursework: Python, Oracle SQL, Operating Systems, Systems Analysis, Networking, Computer Architecture PROFESSIONAL EXPERIENCE K-DEMS CONSULTING LIMITED May 2023 - Jun 2025 Cyber Security Analyst London • Monitor and analyze security alerts from SIEM and other tools • Investigate incidents and support incident response and containment • Perform vulnerability assessments, risk analysis, and reporting • Assist in the implementation of security policies and procedures • Evaluate and recommend improvements in security infrastructure • Support compliance with data protection and regulatory standards • Collaborate with IT teams and third-party partners to secure digital assets • Contribute to internal awareness and training programs • Conducted security audits to identify vulnerabilities. • Enhanced network security by monitoring systems for potential threats and vulnerabilities. • Developed and implemented security policies, standards, guidelines and procedures to ensure the secure operation of systems and networks. KYNDRYL Aug 2022 - May 2023 IT Support Engineer Wroclaw • Delivered Tier 1 and Tier 2 technical support for on-premises and cloud systems, ensuring operational continuity through effective diagnostics, troubleshooting, and remote desktop support. • Supported IT operations with routine system maintenance, patch management, and security protocol enforcement, including both Windows OS patching and Linux patching. • Collaborated with cross-functional teams to resolve hardware, software, and network issues by employing TCP/IP networking knowledge and command line debugging techniques. • Assisted in managing cloud infrastructure components on AWS, Azure, and GCP, while maintaining Active Directory management and ensuring proper system configurations. • Created and maintained detailed system and network documentation to support internal knowledge bases, incorporating SQL proficiency for script modification when applicable. SITEL Nov 2021 - Jul 2022 Customer Support Specialist Warsaw • Delivered technical assistance for software, hardware, and networking issues. • Resolved service tickets utilizing CRM systems to enhance customer satisfaction. • Configured and installed software and operating systems for diverse end-users. • Maintained comprehensive support documentation while tracking KPIs like resolution time and ticket volume. • Implemented proactive support strategies to improve operational efficiency and user satisfaction. BEDC Electricity Plc Mar 2019 - Jul 2020 IT Technical Support Ado-Ekiti • Provided comprehensive installation overviews and technical support to enhance customer experience. • Leveraged diagnostic tools to identify and resolve technical issues efficiently. • Supported internet service and connectivity challenges across various systems and configurations. • Executed installations, configurations, testing, maintenance, and upgrades of computer systems and networks. • Deployed and configured new PCs and laptops, ensuring optimal setup for users. TECHNICAL SKILLS • Technical Support: Technical Support, Customer Service, Troubleshooting • Networking & Systems : TCP/IP Networking, Active Directory, DHCP, DNS, Windows Server, Linux, Computer Networks • Cloud & Virtualization : AWS, Microsoft Azure, VMware Virtualization , Terraform • Security & Analysis: Wireshark, SIEM, Security Baselines (NIST, CIS) , Security Management Basics , Endpoint protection solutions , Kali Linux • Programming & Tools : Jenkins, Oracle SQL, Python, JavaScript, Django, HTML, CSS, CRM systems, Zendesk, Salesforce, Slack, Kubernettes, IAM, SSO, Strategic Thinking, Team Collaboration, Analytical Thinking, Problem Solving, Communication CERTIFICATIONS • Microsoft Certified: Azure Fundamentals (AZ-900) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC900) • ISC2 Certified in Cybersecurity • API Security Fundamentals • ITIL4 Fundamentals – Alison • Basics of Security Management – Alison • Information Technology Management – Alison • Deloitte Australia - Cyber Job Simulation • Deloitte Australia - Data Analytics Job Simulation LANGUAGES • English • polish (A1 (Fluent/Native))