Ebenezer Digap Gabino

 EBENEZER GABINO Virtual Assistant Profile Highly motivated virtual assistant with a passion for providing top-notch administrative support in fast-paced environments. Known for my ability to anticipate needs and proactively address tasks, I am seeking a challenging role where I can leverage my skills in organization, communication, and technology to enhance operational efficiency and client satisfaction. Contact PHONE:- ADDRESS: Belisario Street, Poblacion West Umingan, Pangasinan, Philippines 2443 EMAIL:-skills Enthusiastic Adaptable and flexible Knowledgeable in MS Word & Excel Can do 40 wpm Critical thinking Multi-Tasking EDUCATION GENERAL ADMIN TASK [4 days intensive training] GEOLOGIC AIDE ACADEMY: Philex Mining Corp. [vocational] PANGASINAN STATE UNIVERSITY - Bachelor of Secondary Education Major in TLE [Undergraduate] SAINT LOUIS UNIVERSITY Mechanical Engineering [Undergraduate] WORK EXPERIENCE VIRTUAL ASSISTANT (OUT REACH AGENT FOR B2B AND B2C) APPOINTMENT SETTER Start Virtaul: 2024 - present · Strong communication and interpersonal skills. · Confidence in cold calling and initiating conversations. · Organizational skills to manage multiple leads and schedules. · Proficiency in CRM tools and software. · Basic understanding of the industry and products/services being offered. · Ability to handle objections and rejection professionally. VIRTUAL ASSISTANT [REAL ESTATE INDUSTRY] APPOINTMENT SETTER Start Virtual: June 2023 – August 2024 Spearheaded cold calling and texting initiatives. Conducted in-depth research on potential clients Managed a variety of administrative tasks Streamlined communication processes Passionately engaged in team projects, contributing to a collaborative work environment CUSTOMER SERVICE REPRESENTATIVE: [SUBJECT MATTER EXPERT] FINANCIAL ACCOUNT (CAR LOANS) iQor Philippines: March 2020- March 2023 Boosted customer retention by effectively handling 100+ daily inquiries with active listening and solutions. Managed precise call calibrations and comprehensive reporting to uphold service standards. Implemented service policy explanations, enhancing customer understanding and satisfaction. CSR [FINANCIAL ACCOUNT] SALES REPRESENTATIVE [SALES ACCOUNT: VOICE AND CHAT] Sitel:- Strategically cross-sold and up-sold diverse products, tailored to customer interests Exceeded monthly targets consistently Leveraged deep product knowledge to support customers Resolved customer issues with effective problem-solving Boosted customer satisfaction and revenue growth GEOLOGIC AIDE AND CORE HOUSE HELPER Philex Mining Corp:- Assisted Geologists by compiling crucial geological data Enhanced data accuracy and efficiency Applied analytical skills to interpret geological information Problem-solved to ensure data integrity Contributed to significant improvements in geological research Eagerly supported geologists, learning advanced data compilation methods to improve outcomes. t