Ebelike Oyindeinyefa Anabel

 EBELIKE OYINDEINYEFA ANABEL Address: Plot 4, James Ajayi Close, Isheri Berger. Lagos. Nigeria. Tel:-. Email:-PROFESSIONAL PROFILE Innovative and motivated Social Media Manager with vast experience creating content and managing the online presence of companies and brands. Adept in building and engaging campaigns for users that result in higher visitor traffic patterns and greater success. An energetic, dedicated and result oriented Customer Service Representative with years of experience in telephone customer service, including sales, tech support and customer care. Providing excellent customer support, creative problem solver and building customer loyalty, looking to leverage excellent organisational and communication skills in a professional environment, eager to bring strong administrative skills, relationship building skills, articulate and friendly with a professional demeanor. CORE SKILLS Customer Service Management Complaint Resolution Customer Satisfaction Business development Strategies Social media Management Telephone skill Stock records management Strong client relations Strong Interpersonal skills Critical thinker Resourceful & Self-directed. Computer-savvy Results-orientated Meticulous attention to detail EDUCATION Covenant University August 2011- July 2015 B.sc in Accounting Innocent Comprehensive High School Sept 2003- July 2009 PROFESSIONAL EXPERIENCE REXFORD LOGISTICS COMPANY March 2019- January 2020 Customer Service/ Social Media Manager Key Responsibilities Described product to customers accurately and routinely answered questions regarding rentals of cars. Generated graphic design elements using Adobe Photoshop to create advertisements, e-mail blasts and flyers. Contributing regular blog posts in addition to editing and creating embeddable content( images, videos and interactive) for posts by other contributors. Created original media posts and developed media campaigns on social media platforms. Utilise interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations. Responded to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments, warranties, exchanges and refunds. CITIDRIVE LOGISTICS COMPANY June 2016- May 2018 Customer Service/ Social Media Manager Key Responsibilities Develop loyal clientele through friendly service and follow-up after sales or new services obtained. Handled incoming calls from clients, responding to inquiries and resolving problems. Deliver outstanding service, exceed expectations and build long term loyalty. Managed Social Media posting across multiple platforms. Achieved success in marketing campaigns and managed online contests and giveaways. Wrote a regular series of blogs about safety driving and service tips. Responsible for all media content including graphics, videos, blogs and photos for luxury car dealerships that helped to grow the audience base and profit margins. 5000NG June 2016- May 2018 Graphic designer / Social Media Marketer Design Software: Adobe Photoshop. Key Responsibilities Advanced Graphics Designer in structuring, designing, implementing and developing a company’s brand. Innovative use of design software and technology and also able to complete projects efficiently and satisfy customers with attractive user-friendly designs. Developed social accounts and managed social accounts to maintain brand awareness. Kept up to date on social media best practices and trends. Gathered and created compelling content for marketing and social networking in order to generate fans and followers. PROFESSIONAL CERTIFICATIONS Certified e-Business Professional(CRM) Information Technology (MBM) REFEREES Mr Friday Iniekinmi-(Bourborn Oil & Gas Company) Tel-.