Ebele Benjamin

BENJAMIN EBELE (- - Lagos, Nigeria https://www.linkedin.com/in/benjaminebele SUMMARY Full stack Developer highly experienced in application development, solution engineering, product development and database management. Proven experience in creating product demonstrations and assisting with technical evaluations to resolve identified business problems and integrate technology to streamline business operations. Able to build applications that meet quality standards in line with customers’ needs. Expertise in improving code quality through writing unit tests, automation and performing code reviews. Skilled at developing application prototypes and working with developers to improve processes and optimize users’ experiences. Demonstrates the ability to partner with business stakeholders to deliver features on time and to specifications. AREAS OF EXPERTISE Industry Knowledge · System analysis and design · Software Development Technology · .Net Framework · Python Programming language · Code Unix, Linux, Windows Server · Database Development SharePoint · User Experience Design jQuery · · · Microsoft Structured Query Language. (MySQL) JavaScript, Node JS, HTML & C++ Experienced in Virtual studio, Eclipse and Netbean. PROFESSIONAL EXPERIENCE Tek Experts Nigeria (Microsoft) November 2020 – Present Application Developer ▪ Develop functional requirements by writing code to complete applications ▪ Designing creative prototypes according to specifications and integrating tailor-made solutions to maximize business processes. ▪ Deliver absolute technical support on core applications (Teams, Skype, Windows, Office 365, Dotnet framework) ▪ Collaborate with subject matter experts and escalation managers when additional support is needed ▪ Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved. ▪ Developed databases in line with clients’ needs to support product development strategies. ▪ Design interfaces to improve user experience through system analysis and design efforts. ▪ Provide backend support using tools such as Rave, Assisted support desktop, Quick assist (Remote desktop connection) Tek Experts Nigeria (Microsoft) September. 2019 – October. 2020 Technical support Engineer (Microsoft 365 Tier 1&2) ▪ Act as the advanced technical contact for troubleshooting customer issues. ▪ Deliver advanced technical troubleshooting and problem-solving solutions like Windows Installation, activation and troubleshooting. ▪ Deliver absolute technical support on the core applications (Teams, Skype, Windows, Office 365, Dotnet framework) ▪ Collaborate with subject matter experts and escalation managers when additional support is needed ▪ Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved. ▪ Seek supplemental training to improve performance and develop a skill specialization. Classified as Internal use only ▪ Support using tools such as Rave, Assisted support desktop, Quick assist (Remote desktop connection) United Bank for Africa (UBA Nigeria & Africa) November 2018 – September 2019 Team Member – (IT Service Monitoring and Channel Resolution) ▪ Act as First point of resolution, Monitor, deliver advanced technical troubleshooting and problem-solving solutions. ▪ Monitoring on PRTG, Dynatrace, Solar winds (IT360), in determining network core applications uptime and downtime. ▪ Collaborate on cross-team and cross-product technical issues needed in resolving customer needs. ▪ Generating a daily Incident report on the applications downtime ▪ Perform duty of care to ensure that: cheque is not postdated or stale, cheque is duly signed, all alterations are endorsed, amount in word tallies with the amount in figures, and ensure that cheques are not crossed to two banks ▪ Improving and Maintaining balanced Monitoring and secure Application monitoring. ▪ Onboarding of servers and Core Monitoring of the downtime and Uptime of the Servers and Applications. ▪ Building, testing, deploying, and managing applications and services. EDUCATION Bachelor of Engineer, Civil Engineering University of Benin, Benin City (Second Class Upper) 2016 PROFESSIONAL TRAININGS & MEMERBERSHIP AFFILIATIONS Google Cloud Platform Fundamentals By Cousera Code Academy Advanced Python programming Language Amazon Web services Fundamentals Going Cloud Native Multi-Cloud Network Associate Engineer Aviatrix Certified Engineer Microsoft Azure Associate Engineer Microsoft Azure Administrator Microsoft Azure Fundamentals Microsoft Azure 900 BIO-DATA Gender: Male Nationality: Nigerian Classified as Internal use only - 2021