Easther Leora Bañes

EASTHER LEORA B. BAÑES Nickname: TILLIE --Excellent written and oral English communication skills Strong management and organizational skills Strong analytical and problem solving skills Results driven and detail oriented Working full time as an Assistant Manager in the BPO industry for 8 years Looking for part time work as freelancer – 20 to 30 hours/week Areas of Expertise: 1. Data Management & Reporting - spreadsheets, pivot tables, graphs & charts - data handling including transcription, analysis & documentation - Word, Excel, Powerpoint, pdf, csv 2. BPO and Administrative Work – schedule & calendar management, email handling – Outlook, Lotus Notes, Webmail, Gmail, Hotmail – Avaya Aura, Avaya WFO, Citrix, CRM 7, SAP, IEX, CMS – travel planning with detailed itinerary 3. Writing & Content Moderation – web research, email, website & online storage – business profiles, project proposals – English proofreading & translation Other Fields of Expertise: Customer Service – banking & finance Sales – computer systems and accessories Pharmaceutical & Medical sciences Freelance Work Preferences: 5 hours on weekdays (6:00PM – 11:00PM PST) 8 hours on weekends (10:00AM – 12:00PM and 6:00PM – 11:00PM PST) Experience o Tata Consultancy Services – Assistant Manager (November 2014 to Present) Skills & Responsibilities: People & performance management, coaching & mentoring, reporting & documentation, schedule & attendance management, BPO & customer service o BA Continuum Philippines (Bank of America) – Frontline Manager (October 2013 to October 2014) Skills & Responsibilities: People & performance management, coaching & mentoring, reporting & documentation, schedule & attendance management, BPO & customer service o Stream Global Services (Convergys) – Team Manager (September 2010 to July 2013) Skills & Responsibilities: People & performance management, coaching & mentoring, reporting & documentation, schedule & attendance management, BPO & customer service o Dell Philippines – Sales Coach (April 2007 to April 2010) Skills & Responsibilities: People & performance management, coaching & mentoring, reporting & documentation, sales & subject matter expert, training Education o o University of Santo Tomas, Manila – BS Pharmacy, Major in Clinical Pharmacy (1994 to 1998) Stella Maris College – High School (1990 to 1994)