Objective
To assist and support employer by offering an efficient administrative works, and professional management of business remotely thus increasing business profitability and time management.
Experience
Virtual AssistantDecember, 2015-present
Manages amazon accounts (uk, us, Germany, Italy, Spain, France), Tasks to send follow-up emails to customers after purchase, delivery of the products and upon using the products, ensuring customers satisfaction and to get feedback. Manages complaints effectively by giving product tip usage and or issuing refunds. Liaise with Amazon Customer Service for delivery tracking, follow-up, product returns and negative feedbacks. Making weekly and monthly reports to the owner by updating excel sheets and reporting via Trello and Bitrix.
Education
Bachelor of Science in Secretarial AdministrationOctober, 2000
Specializes in Office Management
Skills
Administrative works
Telephone skills
Excellent Communication skills
Typing
Wordpress
Internet Research
Email Management
Business corresponding skills
Microsoft Office and Google docs
Google Calendar
Basic SEO
Customer Service
