Earnest Baguma

EARNEST BAGUMA Ugandan | Kampala, Uganda | --| LinkedIn SUMMARY ● Highly motivated Virtual Assistant with a background in customer success and IT management. ● Proven track record in managing calendars, email correspondence, social media, and CRM systems. ● Seeking a remote position to utilize my skills in supporting executive functions and driving client success. EDUCATION Makerere University – Kampala, Uganda BA, Information Technology ALX Africa – Nairobi, Kenya Cert. Virtual Assistant August 2012 – February 2016 July 2024 – August 2024 WORK EXPERIENCE Business Associate March 2022 - Present Streamline Health Tech Co. Ltd – Kampala, Uganda ● Managed personal and team calendars and appointments, ensuring optimal scheduling and time management. ● Handled email management, organizing and prioritizing communications to ensure timely responses and follow-ups. ● Utilized HubSpot CRM for tracking client interactions, resulting in improved data accuracy and client satisfaction. Customer Success Associate October 2020 - February 2022 Streamline Health Tech Co. Ltd – Kampala, Uganda ● Led CRM administration and data entry, maintaining accurate records and customer information. ● Provided post-launch support, reducing customer churn by 15% through proactive communication and support. ● Led the launch of an in-house ticketing system and self-help videos, resulting in the Streamline Academy—a platform for users to access on-demand educational content and improve support efficiency. Technology Trainer - Remote July 2020 - July 2021 Simbi Foundation – Kampala, Uganda ● Developed and updated training materials and tutorials, increasing their accuracy and usability hence improved trainee comprehension and engagement. ● Provided comprehensive technical remote support to Simbi clients, resolving 95% of hardware, software, and network issues within 24 hours. ● Created and enforced technology policies that improved operational efficiency by 20%. I.T Officer, Heritage Telcom April 2016 - December 2019 ● Designed and implemented the organization's computer network and security measures, ensuring 99% uptime. ● Enforced IT policies and conducted training sessions, improving staff compliance and data security. VOLUNTEER ACTIVITIES Co-Founder, KIDCO UGANDA January 2019 - March 2020 Raised funds and managed budgets to purchase computers, enabling digital skills training for over 200 pupils. SKILLS * Communication * Calendar & Email Management * Digital Marketing LANGUAGES English – Native / Bilingual * User training & Support * CRM Administration * Social media mgt * Consultative selling * Project Coordination * MS & Google suite data mgt Kiswahili - Intermediate