Earl John Rome

• .Resolved product-related queries through in-depth knowledge of available products.
• Troubleshoot customer issues focused on client retention and satisfaction.
• well-experienced customer service for 7 years

Educated customers about policies, item availability, and pricing.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

In my spare time, I enjoy playing the guitar. I feel like my depression lessens every time I play; it's as if I forgot about the world and built my own, which I like so much. I am an introvert, but once I get to know someone, I can make myself at ease.

Throughout my 7 years of working in customer service, I've encountered a wide range of clients, including frustrated customers, those who shout and say something bad about you even though you did not do anything to them yet, and I've grown accustomed to them. It was never easy but I have overcome it.

And by this, I can truly say my best qualities are empathy and excellent communication abilities. I always carefully listen to the consumer before explaining how to fix his/her problem or what I'm doing to assist him. I strive to put myself in the shoes of the consumer to ensure that I fully understand their needs.

Please hire me I have the necessary experience and competence in customer service that you are looking for.