Earl Gerasol Jr.
Unit 2, 9020 Green View Subdivision, Turo, Bocaoe ,Bulacan-
Skype: earl.gerasoljr Mobile:-
Work Experience
November 2014 – Present(1 year 10 months )
August 2013 – October 2014(1year 2 months )
Acadsoc Online Education| English Teacher
*Conducts online English classes to Chinese students
*Helps students prepare for interviews and exams such as BEC,TOEFL,IELTS
Orchid Cybertech Services Inc. | National
Capital Region Philippines
Trainer (April 2014 – June 2014)
*Conducts trainings and evaluations for new hires
*Oversees new hires during nesting period.
*Conducts up trainings for staff members
*Creates rebuttals/spiels for staff members to serve as guide in assisting customers.
*serves as floor support.
*Facilitates calibration sessions with Quality analysts and other offline staff members.
*Ensures that updates about the product and processes are cascaded and followed by staff members and team leads
May 2013 – August 2013 (4 months ) Senior escalations Officer (May 2013 –
March 2014)
*Facilitate trainings for staff members
*Served as floor support.
*Took escalated/supervisory calls
October 2012 – MAY 2013(1year 8 months )
Customer Service Associate (October 2012
– April 2013)
*Served as frontline support for customers to deliver excellent customer service to customers
*Followed up cases through callbacks and emails
June 2008 – July2012 (4 years 1 month)
Telus International Phil.|Pasig City,Philippines
Mentor/Communications Coach (September 2009 –
July 2012)
*Oversaw new hires during nesting period.
*Handled bottom performing
agents to ensure metrics are met.
*Performed management related tasks such as
evaluations, coaching and team meetings.
*Served as floor support and handled supervisory cases.
Customer Service Associate
(June 2008 – Sept. 2009)
*Served as frontline support for customers to deliver
excellent customer service to customers
*Followed up cases through callbacks and emails
October 2006– March 2008 Saint Mary’s College |Philippines
(1years 5 months) High School Instructor
*Taught English for high school
April 2004– Sept. 2006 University of Northern Philippines | Vigan City
(1year 5 months) *Taught English to college students.
Education
2004 University of Northern Philippines | Vigan City, Philippines
Degree in Bachelor of Arts;
Major: English Mass Communications
2000 Saint Mary’s College, Ilocos Sur, Philippines
High School Diploma
Skills
*Excellent in English communication; both written and spoken.
*Excellent in management tasks and support roles.
*Excellent team player and can work better under pressure.
*Typing Skills of average 50 words p/m.