Earl Christian Pilleren

WORK SUMMARY Optum Tier 2 Claims Specialist / Customer Support Sept, 2015 – May, 2021 Primarily provides clarification about members medical claims. Provided a clear and simplified explanation of the members benefits. Reprocessed medical claims that were incorrectly interpreted by the system. Made sure that members claims are processed exactly as what their benefits states. Author Solutions Sales Specialist Feb , 2015 - Aug, 2015 EARL CHRISTIAN PILLEREN CUSTOMER SUPPORT CAREER OVERVIEW Customer Support with more than 10 years of experience KEY COMPETENCIES Communication Skills Ability to Work in a Team Adaptability Computer Skills Customer Service Provide support to unpublished authors on improving their manuscript. Upselling tools, or services that can greatly assist customers to improve on their manuscript. Contact potential customers from a generated lead Convergys Customer Support Nov, 2012 – Jun, 2014 Customer support that dealt with sensitive credit card information of our members. Adjusted credit based on merit that customers gained through membership. Filed reports for possible credit card being compromised. ACADEMIC BACKGROUND University of San Jose Recoletos CONTACT ME AT: Email:-Phone:- Address: 5-11 White Hills Subdivision Banawa, Cebu City, Philippines 6000 Bachelor of Science | Jun 2001 - Oct 2007 BS Computer Science WORK REFERENCES Efren Lagua Team Leader--Lucille Marie Batoctoy Team Leader--