WORK EXPERIENCE
Shopify Assistant| Social Media Manager
June 2018 to September 2020
DYNE
PEARLCEL
DACONES
SHOPIFY DROPSHIPPING
CUSTOMER SUPPORT
HIGHEST EDUCATIONAL ATTAINMENT:
GRADUATE OF BSIT
-)
UNIVERSITY OF CORDILLERAS
MAIN OBJECTIVE
- Respond to chargeback and PayPal/Stripe disputes
- Process refunds and replacements
- Fulfillment of orders
- Sending emails to customers who left bad reviews
- Managing Facebook and Instagram pages
- Product Listing
- Sending weekly/monthly of the Team's performance
- Handle escalations from customers
eBay | Amazon Customer Support
November 2019 to March 2020
- Customer Support
- Processing refund through eBay
Shopify Customer Support
February 2020 - April 2020
- Respond to emails via Zoho
- Manage Facebook and Instagram Pages
- Order Fulfillment
- Search for copyright photos
I have had a variety of customer service
opportunities and with experience of what
you are looking for. Allow me to help you
success in the near future.
Dropshipping Customer Care Associate
I have been with customer support for 5
years and 2 years as a virtual assistant.
- Order fulfillment through Dropified
- Groove customer support
- Processing refunds/replacements
I have sufficient data on my mobile to
ensure that I am always online whenever
you need me especially on urgent matters.
Quality Control / SEO
I believe that my experience and skills is at
par for me to meet your business goals. I
treat every business as my own to ensure
that I give my 100% in everything I do for
my clients and that I contribute value for
the company's success consistently.
- Monitor 27 websites
- Report visible backend codes
- Creating Infographics
- Curation
- Managing Facebook, Pinterest and Twitter accounts
- Article writing
PROFICIENT:
Customer Care Associate | Convergys
Shopify
Aliexpress
Oberlo expert
Dropified expert
Zendesk
Groove
Photoshop
Canva
CURRENT OFFICE SETUP
-Main Computer: DUAL MONITOR - AMD
A- GHz 12GB RAM
-Backup Laptop: Acer I5 7th Gen
-Main internet connection- 24mbps
-Back-up Internet connection: 5mbps
April 2015 - December 2018
July 2013 - March 2015
January 2013 - March 2015
- Answer calls and respond to cases
- Order fulfillment
- Handle critical escalations
Delivery Customer Care Representative | Sitel
January 2010 - December 2012
- Assisting customer through answering calls
- Processing replacements for damage items
= Contacting couriers for additional delivery
instructions/information
