Dylan David Codera

Dylan David Codera-- Consolacion, Cebu Summary A highly motivated freelance virtual assistant (VA), with over 5 years of experience. Have worked with 3 service companies in the US and Australia. Helping with everything from data entry to customer support. Excellent attention to detail and organizational skills. Proficient in Excel, CRM, Google Suite, Project Management, and Administrative and Managerial skills. Education Management Accounting University of San Carlos • Cebu City, Cebu 03/2013 High School Diploma University of San Carlos • Cebu City, Cebu 03/2009 Primary School Diploma University of San Carlos • Cebu City, Cebu 03/2005 Experience Operations Manager Freelance • Virginia Beach, VA 03/2022 - 04/2023 Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes, and best practices Help the organization’s processes remain legally compliant Examine financial data and use them to improve profitability Recruit, train and supervise staff Find ways to increase quality of customer service Content and Data Technician Social27 • Seattle, WA 09/2020 - 03/2022 Maintains project database by entering new and updated project and client information Prepares source data for computer entry and compiling and sorting information Establishes entry priorities Processes project and client source documents by reviewing data for deficiencies Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution Verifies entered project and client data by reviewing, correcting, deleting and reentering data Maintains client confidence and protects operations by keeping information confidential Contributes to team effort by accomplishing related results needed General Virtual Assitant Delonix Corporation • Cebu City, Cebu 03/2019 - 04/2020 Review and maintain computer files, plus conduct data entry Assist in the coordination of administrative functions, including personnel, meetings, and clerical duties Research and collect information Help implement new programs, procedures, methods, and systems Responsible for preparation of confidential documents and reports Coordinate and schedule meetings and conferences Maintain meeting minutes Team Leader Telstra powered by Teletech • Cebu City, Cebu 01/2014 - 02/2019 Managing the day-to-day activities of the team Motivating the team to achieve organizational goals Developing and implementing a timeline to achieve targets Delegating tasks to team members Conducting training of team members to maximize their potential Empowering team members with skills to improve their confidence, product knowledge, and communication skills Conducting quarterly performance reviews Contributing to the growth of the company through a successful team Creating a pleasant working environment that inspires the team Skills Customer service, Time management, Communication skills, Microsoft word, English, Microsoft excel, Leadership, Leadership, Project Management, Recruiting, CRM Software, Operations Management, Data Entry, Administrative Duties Languages English, Filipino