Dyanne Keith Lauron

Dyanne Keith A. Lauron | Casamira South, Pitalo San Fernando, Cebu, Philippines 6018 |-/- Professional Summary Experienced and dedicated Virtual Assistant, Client Relations Specialist, and Sales Support Professional with 8+ years of success in delivering outstanding customer service, driving sales growth, managing high-volume portfolios, and supporting administrative operations across global teams. Skilled in CRM tools, list building, digital marketing, invoicing, data analysis, and lead generation. Known for empathetic communication, persuasive sales skills, fast response times, and high client satisfaction. Key Skills Sales, Lead Generation & List Building Prospect research, List building(LinkedIn, Apollo and Sales Navigator), Warm and cold outreach, Upselling and cross-selling, Sale pipeline support, Appointment setting, CRM based tracking, Revenue growth contribution. Client Service & Communication Customer support (Email, Chat & Phone), Live chat operation (Zendesk, Gorgias, Intercom, Reamaze), CRM management (Zoho, Asana, Trello, ClickUp, Basic of GHL), Conflict resolution, Empathetic communication. Shopify dispute management (chargebacks, returns and refunds) Administrative & VA Tasks Calendar & inbox management, Order fulfillment (Shopify, Dropified, ShipHero), Basic accounting / invoicing, Candidate screening & HR support, Social media scheduling, Ecommerce operation. Technical & Business Digital marketing support, Data entry and analysis, Report generation, Microsoft Office, Google Suite, VOIP tools, Zoom, Slack, Cybersecurity awareness Work Experience Client Relations Representative USCES/Geo Credential Services (Evaluation Company) | Remote | Jan 2019 – Aug 2025  Responded to client inquiries via email, phone, and chat  Managed invoices, payment tracking, and collections Dyanne Keith A. Lauron | Casamira South, Pitalo San Fernando, Cebu, Philippines 6018 |-/-  Supported upselling opportunities and ensured client renewals  Maintained detailed records and supported client satisfaction initiatives Human Resources Executive Assistant Solutions Staffing – Florida (Remote) | Nov 2022 – Nov 2024  Assisted in candidate sourcing (LinkedIn), screening, and job post creation  Managed recruitment coordination, data entry, and confidential records  Scheduled interviews and organized HR documents  Helped promote staffing services to prospects and clients Virtual Assistant – Shopify E-Commerce Remote | Jun 2016 – Dec 2019  Handled order processing and customer concerns via Reamaze, Gorgias, GrooveHQ, and Zoho  Provided chat and email support to improve customer experience and reduce response times  Suggested product bundles and cross-sells, contributing to improved store sales performance  Managed invoicing, payment tracking, and basic bookkeeping  Resolved Shopify disputes, chargebacks, and refund requests by preparing accurate order documentation and maintaining clear communication with customers and payment processors, reducing revenue loss Virtual Assistant – Real Estate Investor Property Mob – Arizona, USA | Dec 2015 – Jun 2016  Provided admin support: calendar management, Craigslist posting, blog updates  Engaged potential leads and supported sales appointments  Built targeted prospect lists for outreach campaigns  Offered customer service via phone, chat, and email Virtual Assistant – Kindle Publishing AX Solutions – Alberta, Canada | May 2015 – Jun 2016 Dyanne Keith A. Lauron | Casamira South, Pitalo San Fernando, Cebu, Philippines 6018 |-/-   - Managed Amazon Kindle book promotions and reviews - Handled email management and social media presence Virtual Assistant (Freelancer) Upwork | Global | Jan 2015 – Present  Handled customer service, data entry, product orders, and admin support  Consistently received high client satisfaction ratings  Supported business owners with research, calendar management, and reporting  Assisted with invoice processing, budgeting, and confidential data handling  Built B2B prospect lists and supported lead generation campaigns for clients  Helped entrepreneurs with outreach campaigns and sales growth initiatives Data Analyst Accenture – Cebu, Philippines | Apr 2014 – Aug 2015   - Analyzed and interpreted large data sets to support business decisions - Worked closely with stakeholders for reporting and insights Education Bachelor of Science in Business Administration – Major in Management University of San Jose – Recoletos | Graduated: March 2014