Dyan Sanidad

Dyan Sanidad Phase M1 Blk 1 Lot 32 Francisco Homes San Jose del Monte City, Bulacan 3023 M:- |- SkypeID: dyandeocaris Email:-|- PERSONAL DATA: Date of Birth: Place of Birth: Religion: Height: Weight: Civil Status: November 26, 1989 Bacolod City, Negros Occidental Roman Catholic 154 cm. 58 kgs. Married OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, and establish an enjoyable career for myself. EDUCATION: Bachelor of Science in Computer Science May 2011 STI College Fairview #70 Regalado Ave. Quezon City 1100 WORK EXPERIENCE: Concentrix (formerly IBM Global Process and Services) November 2011 - October 2016 Customer Care Specialist (Tier 1 Email Support) G/F IBM Bldg. E UP AyalaLand Technohub, Commonwealth Ave. Quezon City, Philippines 1100 • • • • • • Answer customer's concerns through email following the client's communication guidelines Handle issues related to account, billing & downloading Ensure that the inquiries will be answered within 24 hours Ensure that each cases properly documented for the next correspondence review Ensure to meet the targer goal for HvF, EPH(Emails per hour) & CSAT Provide basic troubleshooting and routing cases to appropriate support TRAINING: Workforce Management • Monitor attendance and schedule adherence • Prepare intraday reports on staff attendance SKILLS: Knowledgeable in MS Office, iWork applications(Pages & Numbers) Can speak and write English Know how to navigate Google Tools such as Drive, Calendar & Docs Researching REFERENCES: Fe Janine Dazo Subject Matter Expertise Concentrix- Mirabelle Angelique Federis Assistant Manager Concentrix- Irene Pumar GVA MyOutdesk-